I'm selling items on eBay and today two separate items sold, to two separate buyers, who both have zero feedback and both buyer accounts were created today, 17th May. One account doesn't have a full correct address listed.
I have had a few issues (over a year ago now) with zero feedback buyers and would prefer not to sell items to them, especially fragile / bulky items such as these two that I'm selling.
Is there a way to block zero feedback buyers or to avoid this from happening again? I have asked eBay customer support three times now who have said yes, you can block zero feedback buyers but the link they keep sending me is actually to block the same zero feedback buyer from buying a second item from me if they have already caused issues.
Ideally I don't want to keep losing my free listings and run the risk of receiving negative feedback on my 100% positive seller account.
Another issue I'm having with eBay is the new payment system they are implementing - for a week now I have been trying to get my account verified with my passport. I've been on eBay for about 10 years, yet for a full week they keep rejecting my passport details saying they don't match / are incorrect. Customer service keep saying just upload again, so I'm stuck in a loop. I can't access any payments I've received this week and they don't go into detail about what information doesn't match.