Marketplace
I think there are several people who are now experiencing this issue, currently eBay are offering this get 10% of your sale back as an eBay voucher, which for me runs from the 29th Apr to 3rd Jun. They have also since emailed and offered two 'Make more out of your next 5 sales - pay no more than $1 final value fee'. So the first one I received, I listed 5 items. I sold one on the 4th of May, for $299, got a $29 voucher, but got charged the fees. Had to go on chat, representative said that they were having issues with their promotions team, and credits me back their fees. I lamented that I didn't use to encounter this issue before when it wasn't this new managed payments business, rep says hopefully the issue gets fixed.
I sold another item last week for $319, got a $31.90 voucher, and get charged fees again. Have to hop back on chat, and this time they say that you can only have one promotion per item, and that there's nothing they can do, the system won't allow it.
- Nowhere does it say in the terms and conditions of both campaigns that you can have only one promotion available
- 'the system doesn't allow me to do anything', so how is it that the last representative was able to credit back the fees to me?
- I don't even care for these stupid vouchers, I would rather just get my fees back and not have to look for something else to buy, cancel the voucher for all I care, just give me the offer that was given to me
What really irks me is that it's clear that their promotion team stuffed up or something by given people multiple offers at a time, but instead of just copping it on the chin they're coming up with flimsy excuses - prior to this I thought their customer service was decent
I know this is the emotion talking, but from this whole ACCC complaint thing standpoint, isn't it fair to argue that they offered me a deal, I accepted it and followed all the rules outlined in their terms and conditions, and now they're refusing to honour it? And perhaps it's an error on their end (they have not explicitly stated so), but it's not as if they added an extra 5 zeroes and I am fighting for a million dollar pay out due to a mistake - it's 40 fricking bucks. I'm upset enough that I might actually try taking it forward (hell I've written this whole thing down already).
Anyway rant over - I've pulled all my listings, I'm still expecting a call back from them as I have asked to escalate, I took off auto-renew my eBay Plus membership, and will make sure to not recommend eBay as a selling place to anyone I meet who will listen - marketplace and gumtree it is.
If you have any luck in getting the fees owed you back, please comment so that I can use the same argument you used, etc.
Sorry to hear about your issues going on with ebay. As a seller, I fully understand your point and since ebay has introduced managed payments, it's becoming a pain to sell on ebay. The customer support is becoming rubbish day by day and at the end you don't get proper answer to your question. They have also introduced the international fee, which seller has to pay if the buyer's account is registered outside of Australia, even though the item has been sold and shipped within Australia.
Currently, as you mentioned about their promotion team, they do have messed up with lot of seller accounts. Also, last month my account was charged twice for store subscription which ended up in an escalated dispute.