Hi guys, the usual long time lurker and first time poster.
I've recently purchased a house and after contacting many conveyancers, only one got back to me and actually sent me the documents to sign up for their services. I must mention that I'm very awkward on the phone and sound like I have no idea what I'm doing (which I don't) so that may be off putting to deal with for some people.
This business has a lot of good reviews and by the looks of it are all genuine. It has over 50 5 stars reviews and not one lower. All seem genuine as they have other reviews for other businesses. Most reviews thanked specific members of the team even the one looking after me.
I have had many sleepless nights as they lack in communication. I have sent several emails and they did not get back to me at all. I sent an email a couple of weeks back asking them if they have received my ID verification papers after I went to AusPost for them to verify. I also specifically asked the conveyancer if I needed to do anything else when I sent in all my settlement docs. At first I thought my emails weren't going through but she replied straight away when I asked if a name being misspelled on a document was an issue. Additionally, I have sent them my loan documents and asked them to explain to me a couple of things as I was very confused and overwhelmed with the sheer amount of documents I had to provide. They have also yet to reply. I'm just shocked that they have not even sent a response to several of my emails clearly asking for assistance. Most reviews mentioned 'prompt with responses', 'reassured me all the way'.
I'm just not happy with the service and I would like to vent my frustrations and give them a bad review but I may be overreacting. Am I wrong here?
TLDR: Conveyancer not replying to my questions, not happy with service and they have all 5 stars reviews. Would you give a bad review and ruin their streak? (I feel bad)