Boost Rechaging - Different Verbiage on Package Details

Seni0r El Cheapo on 04/06/2021 - 01:09
Last edited 04/06/2021 - 12:30

Hi,

I am with Boost $150 annual package and I believe I can access unlimited calls to 25 countries. This is a package that Boost is no longer advertising on the website.

When I try to recharge, I see an option of $300 that includes 30 countries, but on their website, the same package as NEW connection says access to 20 countries? Is it a typo on the recharge page? Or, I will have access to 30 countries?

What's the go?

Considering their dodgy nature & no support, if I recharge now, I might end up with 20 countries (my country of interest not included), I will have nowhere else to go and complain.

Anyone? Yelp.

UPDATE: Very pleasing experience… dialed the support and someone actually picked up my phone and told me that if I recharge using my existing package, my inclusions will continue AS-IS!

So, $150 will continue as is.

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Comments

  • DashCam AKA Rolts on 04/06/2021 - 08:20

    Considering their dodgy nature & no support,

    Have you actually contacted Boost?

    • Seni0r El Cheapo on 04/06/2021 - 11:59

      I will be doing that doing and will post back.

      In past I have had a bad experience…

    • Seni0r El Cheapo on 04/06/2021 - 12:09

      Just called the help line - looks like they completely removed the human operator!

      Chat link on the website doesn't show up (multiple browsers checked).
      Support line doesn't have any human available.

      Yada.

      • JDogg1329 on 06/06/2021 - 15:58

        I've noticed this too. My plan is about to expire and I have a starter kit. May have to risk porting the number out then back in

  • enthusiast on 04/06/2021 - 08:45

    The old and new plans do have slightly different country lists - so recharge on the old plan if you want to keep those countries.

    As the commenter above said, you could contact Boost to confirm.

  • Seni0r El Cheapo on 04/06/2021 - 12:30
    +1

    Very pleasing experience… dialed and someone actually picked up my phone and told me that if I recharge using my existing package, my inclusions will continue AS-IS!

    So, $150 will continue as is.

    • DashCam AKA Rolts on 04/06/2021 - 12:53

      Pleased to hear that you called, and secondly got a positive outcome.

  • maj on 05/06/2021 - 02:30

    I recharged last month, I was on $150 package.. I tried to contact them through chat and the agent told me that if I do same 150 recharge I'll be on same inclusions list as before.. That's a good thing from them… Enjoy the Boost :)

  • maj on 05/06/2021 - 02:32

    But I wonder if I want to buy a new SIM and be in same inclusion list as 150 SIM, can I do it now ? Any 150 SIMs available in market can do the magic ?

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