I recently brought a service pack for a skoda fabia i owned. it was for the next 5 services for $1400 after the warranty period ended.
however, the car was in a accident and the car was written off.
i then asked skoda direct if i was entitled to a refund for the service pack due to it being written off. they initially said yes and to contact the dealer. i then contacted the dealer and they said they talked to skoda and they said i wasn't entitled to a refund. i then contact skoda again and the initial information they gave me was wrong. they just i can transfer it to a new skoda but cant get a refund.
in reading the terms and conditions of the service pack they do seem ambiguous and i could be screwed because of this and it doesn't mention what happens when a car is written off.
i believe i should get a refund and i am looking to chase it up with ACCC. or i am wrong to think i should be entitled to a refund