Advice on BPCTech order (bpctech.com.au, formerly Budget PC)

BargainTeebone on 09/06/2021 - 09:15
Last edited 09/06/2021 - 19:34

Can anyone share advice on the reputation of this company?

I've seen a few posts on OZB for them, so they must have some integrity. Right?

I placed an order a couple of days ago for one of these bad boys, an ASRock X570 Phantom Gaming ITX motherboard. I paid for the order by bank transfer in order to save a buck on their debit charge, as the company seemed reputable.

I'm now regretting that decision as they have since sent me no order confirmation or response to two inquiries via their web messaging portal, I also attempted to track my order via their tracking page, however it seems non-functional.

It's only been 2 days but these are not good signs. Other buyers beware.

Edit: They got back to me today about the order, turns out the confirmation went to my spam folder. They have already posted it out as well, so I am a happy customer :)

Computing

Related Stores

BPC Technology
BPC Technology

Comments

  • Clear on 09/06/2021 - 09:22
    +1

    It's only been 2 days but these are not good signs. Other buyers beware.

    Bank transfer can take 1-3 business days. It's possible they haven't received it yet? I'd be saying buyer beware if it was more than a week.

    Have you tried messaging the rep on here?

    • BargainTeebone on 09/06/2021 - 09:28

      Yeahhhh but transfers are usually pretty damned quick these days.

      I have not tried contacting the rep on here, I have tried contacting them directly - would be a pretty disappointing look for the company if that's how I need to get it resolved, but it wouldn't be the first time - I've had exactly that scenario with TechFast in the past. Suffice it to say that I have not placed an order with TechFast in the 2 years since.

  • holdenmg on 09/06/2021 - 09:47
    +1

    There is probably a backlog given Lockdown #4 in Melbourne.

    "* Please notice it usually takes about two days for the internet banking transaction to complete. The stock will be sent out to you once we see your payment deposited in our account."

    If staffing is impacted by the Lockdown less staff would be available to match cleared funds on Bank Statements with orders received.

    Maybe E-mail them a copy of your Bank Deposit receipt?

    • BargainTeebone on 09/06/2021 - 10:03

      Fair enough I guess. That's the same reason I'm sitting here twiddling my thumbs over an order.

      I've got <10 business days to go to my bank to attempt a transfer refund though, hence my worry.

  • pharkurnell on 09/06/2021 - 10:36
    -1

    have you tried using a ….. Phone?
    their number is listed on their website.03 9541 9000

    You maybe shocked that it works….

    • BargainTeebone on 09/06/2021 - 10:49

      Tried yesterday but it rang out, trying again today now that they are open.

      You dropped some dots in your post btw.

  • BargainTeebone on 09/06/2021 - 10:48

    edit

  • Haplo on 09/06/2021 - 11:17
    +1

    I work nearby and have purchased a few things from them. They could work on thier comms maybe but I wouldn't be concered about thier integrity.

    Hope that helps a bit.

    • BargainTeebone on 09/06/2021 - 11:58

      It does, cheers. I didn't realise they had just 2 stores and only in VIC, guess they're a pretty small operation.

  • BargainTeebone on 09/06/2021 - 12:04

    So I've received a response from them now with an AusPost tracking number. Still no official order confirmation or receipt from them, which should raise alarm bells for any customer. Hopefully this thread will help future buyers.

    • Master Bates on 09/06/2021 - 12:17
      +3

      Spam folder? It would be unusual for any website to take an order and not immediately provide an acknowledgement.

      • BargainTeebone on 09/06/2021 - 12:45
        +1

        Mate you are on the money - can't believe I forgot to check!

        In between some very suggestive emails from a HANNA 45 and Sexycat11C, there sits an order confirmation from BPC Technology.

        I'll reach out to them with my sincerest apologies and to let them know their messages went to spam.

        • Master Bates on 09/06/2021 - 12:48

          If it provides any legitimacy, Sexycat11C and I go way back.

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