Hi OzBargain Community,
Does anyone here know how to escalate an issue to anyone higher than the "Accounts Specialist" team as my account has recently been cancelled due to me lodging an "item not received" for an order consisting of AirPods and Wrist Straps.
According to their delivery confirmation photos (see the 2 links below) you can see that the order was dispatched via 2 different packages yet the delivery photo is excatly the same. The photo of the package was only for the Wrist Straps and the Amazon driver had delivered this to my neighbours property. Despite trying to raise all this to the Accounts Specialist team my account is still closed and they are refusing to reopen or respond to any of my emails.
Also I have ~$50 worth of gift cards and ~1.5 months of Prime membership on my account which I am no longer able to access.