Kogan Washing Machine Return - Asking to Be Packed in Original Packaging or Box from Bunnings

LHunterBhunter on 14/06/2021 - 10:18
Last edited 14/06/2021 - 13:34 by 1 other user

Hey all, I bought a Kogan washer dryer which has broken after 2 months of use.

They are offering us store credit, which is fine.

They are asking us to supply the original packaging for the product- or buy a box from bunnings, Isn't this their responsibility since it is a faulty unit?

Cheers

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• 

  Hithere on 14/06/2021 - 10:40

  +6

  You do not have to return products in the original packaging in order to get a refund.

  You 'may' have to box the machine up though. Kogan should pay for it though.

  https://www.accc.gov.au/consumers/consumer-rights-guarantees….

  Good old Google.

  • 

    HunterBhunter on 15/06/2021 - 08:38

    Thanks!

• 

  coxjon on 14/06/2021 - 12:03

  Kogan sent me a TV box to return my TV. It added 2 weeks to the return process but they did it.

  Take a refund…

  • 

    HunterBhunter on 15/06/2021 - 08:39

    Yep taking the refund. Cheers for the advice

• 

  brendanm on 14/06/2021 - 12:33

  +11

  They should give you payment back in the manner in which you paid, not store credit.

• 

  c64 on 14/06/2021 - 13:30

  +8

  don't accept credit! get a refund, buy a better brand (not from kogan)

• 

  solidussnake on 14/06/2021 - 17:17

  +9

  Never understand why on earth people pay for cheap shit through Kogan then have to jump through hoops all day long and get offered store credit…. Amazing

  • 

    FocusRider on 15/06/2021 - 08:44

    +1

    Why do people buy anything from kogan???