90 Days Expiry on QFF Points Earned on Westpac Credit Card

moneytomyway on 16/06/2021 - 12:10

Hi all, just want to double check with the fellow Ozbargainers about what I have been told by Westpac.

I called Westpac to cancel my Altitude QFF credit card a few weeks after getting the sign up bonus but was told if I proceed with the cancellation, the bonus points I earned would expire in 90 days. After did a bit of reading on the T&C, I couldn't find this anywhere. And I have done it in the past, none of my QFF points was expired after 90 days.

Is this a new policy or this Westpac staff was bluffing or doesn't know what he was talking about.

Thanks!!!

Financial Credit Card Frequent Flyer Qantas Frequent Flyer Reward Points

Comments

  • tsunamisurfer on 16/06/2021 - 12:14
    +1

    I thought when your bank deposits Nnnk into your nominated QFF account, that is a transaction event therefore all your QFF points will be kept for 24 months unless spent. If you have another transaction event, the 24 months resets again.

    I have closed bank CC cards years ago and I still have my QFF points from those promos.

  • tomclancy on 16/06/2021 - 12:16
    +2

    doesn't know what he was talking about

    ^ this (I hope!)

  • Stewardo on 16/06/2021 - 12:33
    +1

    I think Altitude points will expire 90 days after closure.
    QFF ones wouldn’t. I’ve found with foreign call centres customers often know more about the product than staff do, as they are getting minimum wage and reading off a script. Probably negatively effects their stats if you cancel.

  • Drakesy on 16/06/2021 - 12:35
    +8

    Hokay, lets clarify some stuff here.

    Westpac Altitude is the Westpac Rewards arm. You earn Westpac Rewards through this

    If you opt in for the Qantas program, the points are automatically converted and transferred into your Qantas account.

    The 90 days they're referring to is the Altitude reward point expiration date (check your Altitude Reward account balance). If you've already converted your points into Qantas points and they're in your QFF account then you're fine in which case the points sit in the QFF system.

  • moneytomyway on 16/06/2021 - 13:12

    Thank you for all your answers.
    I am gonna try one more time and cancel it regardless.

Login or Join to leave a comment
Login Join