Bank of Melbourne offer

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Bank of Melbourne

• 

  JordanM on 07/02/2012 - 18:20

  +2

  That is Woolworths, they decided not to all credit transactions on debit cards, so it should be fine anywhere but Woolworths Group stores.

• 

  CuteBirdy on 07/02/2012 - 18:36

  Woolworths don't accept credit function on debit cards! But Coles do :)

• 

  cloudy on 07/02/2012 - 18:51

  Oh thanks! I had no idea, cheers

• 

  shortgum on 07/02/2012 - 19:04

  Oh…I guess i have just wasted the time of doing five purchase at woolies. I pressed CHQ for all my transactions… so is Coles, I tried it. they dont work on CR button

  I might go and close this current sense account and reopen again…

  CuteBird - where do u get info that Coles is works?

  • 

    CuteBirdy on 07/02/2012 - 20:16

    It works (or should work) on Coles, where did I get that info from? Personal experience!

    • 

      shortgum on 07/02/2012 - 21:47

      Cutebird - I tried at two coles Chatswood and Hornsby. both not have no CR button

      • 

        c64 on 07/02/2012 - 23:22

        have you actually got a visa debit card? is there a visa logo on the front?

      • 

        CuteBirdy on 07/02/2012 - 23:48

        Maybe your card doesn't work, or your Coles branches don't allow it for some strange reason, definitely something abnormal on your end…

    • 

      shortgum on 08/02/2012 - 12:46

      Cutebird - yes it is not working. i doubt is the card problem. i tried other places is working???

• 

  Glittergirl on 07/02/2012 - 20:50

  Woolworths stopped allowing debit visa card holders from using the credit function in April 2010. It caused an uproar mostly from credit union members, and includes other stores in the Woolworths group such as Big W, Dick Smith and Dan Murphy etc. Many people decided to boycott Woolworths but they haven't reversed their decision.

  See for example choice http://www.choice.com.au/reviews-and-tests/money/banking/sav…

• 

  sraymond on 07/02/2012 - 20:54

  Just push cheque. That's what they told me at St George when I opened it.

  • 

    shortgum on 07/02/2012 - 21:48

    sraymond - but is that mean voided the offer condition. have u discuss this with them? We all look at this boring post becoz of the $100 bonus.

• 

  sraymond on 08/02/2012 - 10:21

  I don't think it makes a difference. It doesn't show any different on my statement and I pushed cheque sometimes and credit other times. They just want the round up feature to activate so the extra goes into the savings account. We will see when it comes time for them to hand over the $100. You will be right.

  • 

    c64 on 08/02/2012 - 10:24

    chq = eftpos transaction (with the possibility of cash out), use pin

    cr = visa transaction, signature

• 

  cloudy on 08/02/2012 - 11:54

  There is a difference, between chq and cr, so it's important to get it right or no $100 for you.

  Cutebird, or others, When u go to the self check out, what do u select as the payment method? Visa, EFTPOS?

• 

  shortgum on 08/02/2012 - 12:31

  I already checked with BOM. there is a difference with CHQ or CR.

  on your statement it will show eftpos for CHQ and Credit visa for CR.

  i needed to close my account and reapply now since offer is still there

• 

  CuteBirdy on 08/02/2012 - 13:07

  Yeah you need to do CR, CHQ won't work.

• 

  cloudy on 08/02/2012 - 14:01

  they have continued to extend the offer, went into BOM yesterday with my gf for her card, and she said the offer seems like its extended another month.

  I also went to coles, and confirmed there CR works there! plus the grapes there were really nice for only 2.48 a kg, i'm giong there to do my 5 transactions.

• 

  shortgum on 08/02/2012 - 17:31

  after discussion with BOM i can confirm im not eligible for the $100 as i did the transaction on CHQ at woolies.

  closed my account today. will reapply in about 2 weeks time and then shop at coles for 5 times next 2 months.

  hope it go good, as it not available for existing account…

  cloudy - u should post alot earlier as i think number of ppl stuff up on this one.

  • 

    cloudy on 08/02/2012 - 17:57

    I posted as soon as I found out, only got the visa debit cards Monday.

    It's a good idea to know the T&Cs as well lee

• 

  sraymond on 11/02/2012 - 23:47

  Why close your account. The offer is still good and as long as you do it the right way for two consecutive months you should get the $100.

• 

  WaywardOne on 21/02/2012 - 23:39

  I actually frustratingly worked this out for myself! Coles >> Woolworths for this offer!

• 

  shortgum on 24/02/2012 - 17:37

  i admit it could be a mistake to close the account. should have leave it and try another 2 months. chance is open it again could lose the bonus. but i was told the offer is not valid cause it is not a credit transaction.

• 

  WaywardOne on 02/03/2012 - 23:56

  "we'll give you $100 in March 2012"
  So has anyone got their $100 yet? Or will they do it on 31/03/12?

  • 

    lusicul on 03/03/2012 - 17:48

    Got my $100 yesterday.

  • 

    c64 on 03/03/2012 - 20:47

    hmm, i haven't been paid. people in the first promotion were supposed to be paid on 2 march according to the t&cs. i'll have to follow it up with the bank on monday

  • 

    c64 on 05/03/2012 - 10:42

    i rang up this morning and they said some payments are still being processed and these should be paid in the next couple of days

  • 

    c64 on 12/03/2012 - 14:13

    +1

    i rang up again today and i was told it was only for victorian residents. i have a screen dump of the promotion and it does not mention that. i said that it was not advertised as such and lodged a complaint with bank of melbourne. i will lodge a complaint with financial obudsman once i get a reply

    • 

      WaywardOne on 17/03/2012 - 20:42

      Yeh I was told that too, but another CSR said "It's open to all Australians"
      Anyway, please tell me how you go as I have not received the money and am not currently in Victoria either

• 

  shiba on 12/03/2012 - 14:53

  So did any non- Victorian residents receive their cashback? The terms and conditions only mentioned about having an Australian resident address.

• 

  c64 on 23/03/2012 - 16:30

  i got a cheque for $100 in the mail today. in the attached letter they admitted that it was open to all australian residents. that was in response to a phone complaint. no further communication was involved. so if you've complied with the requirements but haven't received your payment yet then ring up and make a formal complaint.

  i also lodged a fos complaint which i will have to mark as resolved. if it helps anyone, this is what i wrote for the fos complaint:

  Details of your dispute - please provide a summary of your dispute:
  A promotion on the their website promised payment of $100 for 1) opening a account before 31/12/2012, 2) depositing $2000 in Jan+Feb and 3) making 5 Visa purchases in Jan+Feb. I have complied completely with each of these advertised requirements. I was subsequently told on 12/03/2012 by phone that only Victorian residents were eligible for payment. This additional condition was not advertised anywhere in the T&Cs on the website (reproduced below) or at any stage during the online sign up. The T&Cs wording also suggests it is open to all Australian residents ("*Visa Debit Card is available to… who have an Australia residental address…")

  Advertisted T&Cs:

  The Detail
  *Visa Debit Card is available to Bank of Melbourne SENSE Everyday account holders who have an Australian residential address and are over the age of 18 years. To be eligible for this offer, customers must deposit, into their new Bank of Melbourne SENSE Everyday account, a minimum of $2,000 between 1/01/2012 and 31/01/2012 and a further minimum of $2,000 between 1/02/2012 and 29/02/2012 and customers must also transact on their Visa Debit Card (linked to their Bank of Melbourne SENSE Everyday account) by selecting the credit option (pressing 'CR') during an EFTPOS transaction at least five times between 1/01/2012 and 31/01/12 and another five times between 1/02/2012 and 29/02/2012. The $100 will be paid in a single amount by electronic transfer into the eligible customer's SENSE Everyday account on 2 March 2012 after the account has remained open from account opening until March 2012. Information is current as at 28 November 2011. This offer is not available in conjunction with, or in addition to any other special offers, negotiated rates or discounts. Offer limited to one Bank of Melbourne SENSE Everyday account per customer. Excludes customers who have held a Bank of Melbourne SENSE Everyday account and SENSE Savings account in the last three months and all jointly held SENSE Everyday accounts.

  What do you think is a fair and reasonable resolution to the dispute?
  Payment of $100 as I have complied with all the advertised requirements of the promotion.

  • 

    c64 on 03/04/2012 - 20:13

    my mother also got paid today about a week after we lodged a complaint by phone with bank of melbourne. it was a real pain as i had to go over to her place to help her because she is old with poor hearing and the csr was still suggesting that it was for victorian residents only.

• 

  JakDac on 08/04/2012 - 10:21

  Me too told had to be Victorian said I would go to Fin Ombudsman. Got a call they are putting $100 into account. This is very questionable worth asking Ozbargain to feature on bargains so that everyone here knows it

• 

  JakDac on 08/04/2012 - 10:21

  Me too told had to be Victorian said I would go to Fin Ombudsman. Got a call they are putting $100 into account. This is very questionable worth asking Ozbargain to feature on bargains so that everyone here knows it

• 

  barguy on 11/04/2012 - 14:51

  does anyone have a printout of the T&Cs for the January promotion? thanks!

  • 

    c64 on 11/04/2012 - 15:00

    the only thing in google's cache is http://webcache.googleusercontent.com/search?q=cache:UzEDvNI…

    march + april

    *Visa Debit Card is available to Bank of Melbourne SENSE Everyday account holders who have an Australian residential address and are over the age of 18 years. To be eligible for this offer, customers must deposit, into their new Bank of Melbourne SENSE Everyday account, a minimum of $2,000 between 1/03/2012 and 31/03/2012 and a further minimum of $2,000 between 1/04/2012 and 30/04/2012 and customers must also transact on their Visa Debit Card (linked to their Bank of Melbourne SENSE Everyday account) by selecting the credit option (pressing 'CR') during an EFTPOS transaction at least five times between 1/03/2012 and 31/03/12 and another five times between 1/04/2012 and 30/04/2012. The $100 will be paid in a single amount by electronic transfer into the eligible customer's SENSE Everyday account on 5 May 2012 after the account has remained open from account opening until May 2012. Information is current as at 30 December 2011. This offer is not available in conjunction with, or in addition to any other special offers, negotiated rates or discounts. Offer limited to one Bank of Melbourne SENSE Everyday account per customer. Excludes customers who have held a Bank of Melbourne SENSE Everyday account and SENSE Savings account in the last three months and all jointly held SENSE Everyday accounts.

    the only thing that has changed in the t&cs each month is the dates

    february + march (from top of post)

    Visa Debit Card (linked to their Bank of Melbourne SENSE Everyday account) by selecting the credit option (pressing 'CR') during an EFTPOS transaction at least five times between 1/02/2012 and 29/02/12 and another five times between 1/03/2012 and 31/03/2012.

    january + february

    *Visa Debit Card is available to Bank of Melbourne SENSE Everyday account holders who have an Australian residential address and are over the age of 18 years. To be eligible for this offer, customers must deposit, into their new Bank of Melbourne SENSE Everyday account, a minimum of $2,000 between 1/01/2012 and 31/01/2012 and a further minimum of $2,000 between 1/02/2012 and 29/02/2012 and customers must also transact on their Visa Debit Card (linked to their Bank of Melbourne SENSE Everyday account) by selecting the credit option (pressing 'CR') during an EFTPOS transaction at least five times between 1/01/2012 and 31/01/12 and another five times between 1/02/2012 and 29/02/2012. The $100 will be paid in a single amount by electronic transfer into the eligible customer's SENSE Everyday account on 2 March 2012 after the account has remained open from account opening until March 2012. Information is current as at 28 November 2011. This offer is not available in conjunction with, or in addition to any other special offers, negotiated rates or discounts. Offer limited to one Bank of Melbourne SENSE Everyday account per customer. Excludes customers who have held a Bank of Melbourne SENSE Everyday account and SENSE Savings account in the last three months and all jointly held SENSE Everyday accounts.

• 

  sraymond on 17/04/2012 - 18:14

  I rang today and got a real gung ho CSR who was adamant it was only for Melbourne residents. When he couldn't find a decent link to blow me off, he put me onto a dead line. I rang again and as soon as I mentioned the Fin Ombudsman it was very different. They lodged an internal complaint and I should get the OK within 48 hours. Even though I pushed the wrong button fo the first month I had the account.

  • 

    shiba on 22/04/2012 - 22:25

    It is a shame that we have to chase our money. BOM should pay us automatically without needing us to go through the hassle of calling them.

• 

  c64 on 18/04/2012 - 13:43

  i've also tried the buckscoop st george promos http://www.ozbargain.com.au/node/67520 for $50 + $53. since they already have my details on file from the bank of melbourne promo it doesn't involve much hassle. if i get paid then good, if not then i haven't lost much.

• 

  hm on 19/04/2012 - 03:57

  WAAAAAH

• 

  sraymond on 21/04/2012 - 19:39

  +1

  Got a very apologetic phone call telling me the $100 has been put into my account.

• 

  shiba on 05/05/2012 - 20:43

  Anyone got their money that's due today (5/5/2012) yet?

• 

  coolsteps on 15/05/2012 - 17:07

  i was very unimpressed with BOM. got the same run around saying it was for vic residents only. when i complained they said they would check my phone recordings. after a few days i got a call saying they checked the recordings and i was in the right and would get the $100 deposited into my account as a good will token. lucky i asked them once again before hanging up went i activated the card so i had proof. their complaints dept really pissed me off and didnt believe me and wasted my time so i ended up closing all my accounts with them.

• 

  YOTR on 15/05/2012 - 21:45

  -1

  Maybe yall should just move to Melbourne then?