Dell Laptop Returns - How Can I Avoid Paying Restocking Fee?

trippyskippy on 20/06/2021 - 19:53
Last edited 20/06/2021 - 20:02 by 1 other user

Copped a refurb laptop from this deal - https://www.ozbargain.com.au/node/630073

I thought it was a great deal until I saw this appear today - https://www.ozbargain.com.au/node/631847

I copped the Lenovo laptop too, but now I need to work out how to return the Dell laptop.

Any experience with returns for Dell Outlet? Do they charge the 15% restocking fee as mentioned on their website? https://www.dell.com/learn/au/en/aucorp1/policies-returns

The Dell laptop hasn't arrived yet, but assuming they won't charge me the fee, I will commence the return process when I receive it. Alternatively I have to list it on Gumtree or Facebook Marketplace…

Any guidance/tips is much appreciated!

Computing

Comments

brendanm on 20/06/2021 - 20:15

+3

You just tell them you didn't need it and they will sort out the rest. Ive done it with no restocking fee, YMMV.
- trippyskippy on 20/06/2021 - 21:53
  
  They have shipped out mine. I will call them tomorrow as Dell outlet only operates during weekdays.
Mechz on 20/06/2021 - 20:20

+2

Get on chat and do a cancellation.
- trippyskippy on 20/06/2021 - 21:53
  
  I will do it tomorrow… Dell outlet only operates weekdays :(
pharkurnell on 20/06/2021 - 20:34

+3

The Dell staff on here thank you for the heads up… :)
WoodYouLikeSomeCash on 20/06/2021 - 21:52

+2

What’d they say when you asked them?
Drakesy on 21/06/2021 - 00:07

Out of interest OP.
Why did you end up switching from a low spec gaming laptop to a semi decent lenovo mid range laptop (however not built for productivity or gaming like the Dell).
- trippyskippy on 21/06/2021 - 00:13
  
  I didn't get a low spec gaming laptop, but instead I got a mid level refurbished Dell laptop for $789, so it made sense for me to choose Lenovo because of:
  
  better processor
  
  brand new
  
  business grade build quality vs entry level of inspiron build quality
  
  if cashback goes through it would be 740, which would be cheaper than Dell, but only IF the cashback goes through
  
  https://www.dell.com/en-au/shop/dell-laptops/inspiron-14-lap…
  
  11th Generation Intel® Core™ i7-1165G7 Processor
  Windows 10 Pro (64bit) English
  16GB, 2x8GB, DDR4, 3200MHz
  512GB M.2 PCIe NVMe Solid State Drive
  14.0-in. display
trippyskippy on 21/06/2021 - 10:30

+1

I called them this morning and the rep said that my order has been shipped last week, but she said she will raise a request to stop the shipment, cancel the order and refund for me. Hopefully I won't receive it today as it would make things more complicated lol

I asked whether I would be charged a restocking fee, she said I will not be charged, but she has to raise a request and get approval from an internal team, so let's hope that goes through so I won't get charged.
- bootz on 15/07/2021 - 23:38
  
  What did you say to the rep to avoid the restocking fee?

Dell Laptop Returns - How Can I Avoid Paying Restocking Fee?

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