HSBC Suddenly Blocked My Card

I bought lots of Coles Mastercards on the promotion and last night I went to an ATM and my card was blocked. They now say its blocked permanently and they have to send me another one. This has messed up all my banking as I can't withdraw or try to buy any more Coles cards.

Related Stores

HSBC
HSBC

Comments

  • +21 votes

    Cool story bruh, needs more Dragons and shizz.

  • +4 votes

    This is not unusual if they detect fraud. Any bank would do that although most would place a temporary block and try to contact you first.

  • +2 votes

    Stop banking all the money you get from selling face masks and they'll unblock it.

  • -1 vote

    Think Coles Mastercard belongs to Citibank

    •  

      not sure why the neg, unless I was wrong?

      •  

        Yep, read again.

  •  

    It wouldn't be the case if you bought a few coles mastercards

  • +1 vote

    Didn’t realise I had accidentally bookmarked OzDiary. Cool entry though!

  • +17 votes

    Scratching my head at this rant then saw OP's username…

  •  

    My mistake was not having more in my Qantas Travel Card. Would have got FF points on the bigger cards.

  • +4 votes

    Thanks for the update.

  • +1 vote

    Same transaction over and over again must have raised the flag.. It is for your own safety and security. Since you already cleaned up so many coles of these giftcards, a few less won't hurt :)

    •  

      interestingly it was after 5 of each denom,

      •  

        They do have a fraud detection system in place.I have got a call verification few times from HSBC, when i purchased multiple gift cards in the past, but have never got card blocked.

  •  

    One 👀 (facepalm)

  •  

    Given the amount of scams around at the moment, I am not surprised. It is possibly a bit overkill to block your card so it can’t be unblocked but this is the banks systems kicking in to stop.

    1) Customers being scammed by someone calling up and saying they have to pay a bill in gift cards.

    2) Someone nicking your card and buying and selling gift cards eg for crypto

    • +2 votes

      Maybe there is a correlation with OP's persona and IRL that matched with the bank's algorithm to auto stop a card.

      •  

        I was simply spending my own money at a major supermarket

  • +3 votes

    This has messed up all my banking

    Report it to the Banking Ombudsman…

    • +2 votes

      How was your time in OzPrison, jv?

    •  

      hahahha to funny!

  • +7 votes

    An unmistakably Pam thread.

    •  

      I think this may lead to an IVI post soon.

      •  

        We can only hope.

  • +3 votes

    At least you can use the discounted coles master card until you got your replacement card

  •  

    American express blocked my primary card after $1000 spend but they texted, rang and emailed and within the hour unblocked it. Strangely then within the hour, I spent $1200 also in Coles on a sup and no problem.

    •  

      My dad spent $1600 on his supp once (which is quite unusual) but Amex didn't block; maybe have received a text about it?

  •  

    What reason did they actually give you for closing the card permanently?

    SOP is to only temporarily block the card when they identify suspicious transactions until they can contact you and confirm whether they are genuine or not. Why inconvenience you and have to bear the effort and costs of issuing a new card for no reason?

    So my best guess is they have identified your card has been compromised in an unrelated incident and are proactively closing it to protect you and them from future fraudulent transactions.

    Your transactions are just a coincidence.

    I could be wrong though.

  • +2 votes

    Hsbc block my card religiously every month but they never cancel it

    Every month on one day I pay all my bills to get the 2% cashback and never use it again until the next month