Bunnings Pricing Glitch - Website Vs in Store

Scorpex on 24/06/2021 - 20:13
Last edited 24/06/2021 - 23:16

This evening I had cause to buy a 2.7m length of 110 x 18 MDF from our dear friends at the B store. I priced it on my phone first at $9 a length. In store it was marked at $17. I showed the staff the phone price and they honoured it. The in-store price was odd as $17 was more expensive than the 140 x 18 x 2.7m product, whereas $9 was in the middle of the price range for 92 x 18 and 140 x 18.

I just checked my phone again and it still showed $9. The website could not detect my location, and did not give a store. I then put in the store from which I bought the moulding. Ping - the price went up to $17. It seems I'm now stuck with that as the website recognises my phone. Damn. Anyway, I've bought it - at the lower price! However, there appears to be something odd going on here……..

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Comments

  • SmiTTy on 24/06/2021 - 20:16
    +5

    Delete cookies on your phone and itll probably revert back

    Prices prob differ based on location. I'm sure it's defaulted to some location that sells that product cheaper

    • Scorpex on 24/06/2021 - 20:18
      +4

      Or try incognito mode - that worked too! $9 again!!

  • Transient on 24/06/2021 - 20:30
    +1

    I think it depends on the store. When I checked, with no store selected it came up with $9 for 110 x 18mm x 2.7m Primed MDF DAR Moulding (I think this is what you bought?). When I selected Castlehill, it came up as $8.40. Bunnings revamped their site recently so there have been quite a lot of outages and funny things going on.

  • subywagon on 24/06/2021 - 21:31
    +2

    Prices depend on store. The disappointment sucks when I forget to set it to a Tassie store and accidentally load mainland prices…

  • Scorpex on 24/06/2021 - 23:10
    +1

    How about that? I naively assumed that Bunnings would maintain the same pricing across Australia. How can you account for a 100% price difference for a lowly piece of MDF between Castle Hill ($8.40) and Mile End SA ($17.00)?

    • morse on 25/06/2021 - 02:48

      I would have assumed this too. I can see why they’d want to charge more at regional stores, where profit margins are likely lower, and there is less competition. However I think most people would be quite surprised and potentially outraged to know this. It doesn’t fit with the Bunnings brand image.

      • RockyRaccoon on 25/06/2021 - 04:51

        Thats interesting.

        Less competition, so lower profit margins?

        • morse on 25/06/2021 - 07:33
          +1

          Now you mention it that does look silly

          I was think lower profit margins due to higher costs of running the store, eg transport to store

          and less competition as another reason to do it, ie they can get away with it

      • Ughhh on 25/06/2021 - 09:30

        Mile end isn't even close to regional. Its 2km from the CBD.

    • Krankite on 25/06/2021 - 07:24
      +1

      It's a cheap but bulky item, I suspect transport and storage costs make up a significant portion of the price.

      • Scorpex on 25/06/2021 - 09:42

        The 140 x 18 x 2.7m piece is bulkier, from the same supplier - and is priced at $11.30 i.e. $5.70 cheaper than 110 x 18 x 2.7, in the same store!

        • Krankite on 25/06/2021 - 11:58

          Haha do they still do free cutting? That's ridiculous.

  • Scorpex on 25/06/2021 - 09:19

    Excuse me, but I'd like you to price match Bunnings at Castle Hill. I'm going to shop around on the website for a while! Hmmmm….just checked…..the Bunnings price match policy specifically says it will match competitors. Will they price match internally??!

    • Transient on 25/06/2021 - 19:03

      I think they do. I managed to get a Bunnings store to honour a discounted price still showing on their website even though the instore price had restored to RRP. What would be even better is not only a price match but the extra 10% off too!

      • lgacb08 on 25/06/2021 - 22:38

        no they don't, you might be lucky but there's been plenty of reports that they don't match their own price. They're generally very good at beating competitor but when it comes to their stores, YMMV

        • Transient on 26/06/2021 - 12:51

          I guess I was lucky. Was after a bag of potting mix about 6 months ago. Website showed normal price was about $9 but marked down to about $5 as a promo. When I went in store, it rang up as normal price of $9 as staff said promotion had ended. I showed them the website price was still $5. They said they could match and asked me how many bags I wanted. I bought 2 bags more than I needed. Would always use it eventually :) They recorded the discount at the till along the lines of matching website price.

  • Transient on 25/06/2021 - 19:05

    Although they may not price match interstate due to the shipping cost.

  • Scorpex on 01/07/2021 - 10:00

    And now the price in SA is $18! Bunnings are onto it, though - here's a reply: I have contacted our Timber Buyer for our state to question the difference in price per state. It seems there was a discrepancy in the price that was loaded in the system, which has now been raised and they are correcting as soon as possible. It also seems the NSW price is also incorrect which is being rectified also. We are happy to match the NSW price for the lengths that you need. The prices for both states are being rectified but we will honour the $8.40.

    Hmmmm - will they contact people they have overcharged and offer a refund….holding breath…..breathing again.

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