Kogan credit expiry

LLexdon on 30/06/2021 - 23:50

Hi, I received an email from Kogan notifying me that
"You've been sent a $20.00 Kogan.com Credit!"

This was a legitimate email and credit as I signed up to services. The email went on to read;
"Your credit will expire midnight AEDT, June 29th, 2021."

Since I didn't need anything immediately I left it and set a reminder for June 29th to ensure I spent it on something useful. When I logged in on June 29th I found that my credit had expired. Apparently Kogan's definition of "midnight AEDT, June 29th, 2021" differed from my interpretation. According to Kogan my credit expired at the end of June 28th. My credit was never valid for even a millisecond of June 29th at all. By the time June 28 rolled over to June 29 my credit was gone.

Naturally I logged a support case but they were not helpful and simply denied my request to extend it a further day. I complained further using the above description but all this got me was an escalation to the nowhere queue. It's only 20 bucks but as always, it's the principle of the matter.

I now pose this question to you all; When is "midnight AEDT, June 29th, 2021"? Is it;
A) At the end of the entire day of June 29 therefore being soon after 23:59
B) At the end of the entire day of June 28 therefore before June 29 commences.

It's not a hard question to answer, let's see your opinion.
Please be aware that no specific time is given in the description, it is simply worded as 'midnight'.

Poll Options

  • 27
    A) At the end of the entire day of June 29 therefore being soon after 23:59
  • 2
    B) At the end of the entire day of June 28 therefore before June 29 commences.
General Discussion

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Comments

  • jayboi on 30/06/2021 - 23:53
    +10

    Here lies the mistake

    I signed up to services

    and

    Kogan.com

  • afoveht on 30/06/2021 - 23:59
    +4

    Each day ranges from 00:00'00" to 23:59'59". Midnight is the first second of the day. Your poll options do not include this option - June 29 did commence at 00:00 and that's when the credit expired.

    Please be aware that no specific time is given in the description, it is simply worded as 'midnight'.

    Midnight is the specific time.

    P.s. Kogan still sucks.

    • Any thing on 01/07/2021 - 05:16

      This is interesting, I’ve always assumed that it was at the end of the day not the beginning. I have never encountered any problems before but it is something to keep in mind. Thank you for pointing it out.

    • Lexdon on 01/07/2021 - 16:02

      Since when did midnight have a duration?
      You say it lasts for 1 second. I say it has no duration at all and is a point in time from one day to another.

      • afoveht on 01/07/2021 - 16:11

        If you are a theoretical physicist then sure. But then don't ever agree to meet someone at midnight, else you won't ever see them.

      • afoveht on 01/07/2021 - 16:14

        I should've said the start of the first second of the day. Thank you, I won't make this same mistake again.

  • solidussnake on 01/07/2021 - 07:50
    +1

    Ahh Kogan is there anything they can do right 😂

  • Hithere on 01/07/2021 - 08:36
    +4

    That'll teach you for dealing with Kogan.

  • mrkorrupt on 01/07/2021 - 09:48
    +1

    This is clear to me, Midnight is 0:00 and is the first minute of the day. Many people get confused and hence many companies advertise the ending time @11:59pm to make it clear avoid other people confusion

    • Lexdon on 01/07/2021 - 16:17

      @afoveht reckons midnight lasts for 1 second, not one minute, not one milli,micro or nano second.

  • MangoUbe on 01/07/2021 - 16:04

    yeah this happened to me as well with Ebay Plus and the voucher was $59.99 :S

  • Lexdon on 01/07/2021 - 16:20
    +1

    My point here is that 'midnight' does not belong to one day or the other, it's a point in time, not a duration.
    If midnight does not belong to any day then one (maybe just me!) would presume that a statement like "midnight AEDT, June 29th, 2021" would mean the night of June 29th.

    Lets then presume that midnight did actually last a whole minute. Would it be appropriate to advertise an expiry DATE in which the validity lasted for a mere one minute of such date? Would it not make more sense to simply specify that the credit expires on "June 28th, 2021" voiding all interpretation of midnight? Therefore once "June 28th, 2021" is over - my credit is over

    • afoveht on 01/07/2021 - 17:43

      June 29th has two (half-) nights, one before dawn and another after dusk. So which one?

      Would it not make more sense to simply specify that the credit expires on "June 28th, 2021" voiding all interpretation of midnight? Therefore once "June 28th, 2021" is over - my credit is over

      Not really. That could be taken to mean expires at the start of June 28th so that June 28th is not included, or at the end of June 28th so that it is included.

  • Lexdon on 01/07/2021 - 17:08
    +1

    LOL
    I just checked my inbox and found an email from Kogan advertising their EOFY sale. This email was sent at 10:05am 30/06/21 and ENDS MIDNIGHT. Oh crap I think I must have missed out because midnight 30/06/21 had already passed! Doh!

    But wait, in the fine print "Hurry, offers expire 11:59PM (AEST) 30 June 2021 unless extended." Now I'm confused!

    So lets break this down to try and understand it;
    Message received 10:05am 30/06/21
    The sale ENDS MIDNIGHT with no date specified so presumably ends that day. Going off Kogan's logic with credit expiry surely that means that the sale is now over. Maybe they meant 'ENDS MIDNIGHT TOMORROW'??
    "Hurry, offers expire 11:59PM (AEST) 30 June 2021 unless extended." OK this isn't midnight but it is quite specific which is great but it doesn't align to Kogan's definition of midnight today.

    All that I can derive from this is that Kogan choose to use the word 'midnight' to suit them, there's no consistency from the one company. Pull your socks up Kogan. I hope the ACCC are reading this.

  • Lexdon on 08/07/2021 - 22:46

    After I sent Kogan a link to this page I got my credit reinstated for a few days.
    Feel free to refer Kogan to this page if you happen to fall for the same trap as me.

    • Hybroid on 08/07/2021 - 22:47

      Just don't shop at Kogan and support their scummy dodgy practices. Problem solved.

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