Hi all
I am in a concern situation.
Have been looking for work since May
Now I have 2 offer in the big 4 banks
The 1st one is Settlement officer in the big 4 bank but work for under agency and the initial contract is 6 months
The 2rd job is Customer Service consultant, will be working in Call centre. But hire dielrectly under the big 4 bank. And it is a permanent full time position
Can someone advise which seems a better job
What are the criteria you would use to judge better or worse job?
Pay? Hours? Opportunity for advancement? Security? Flexibility? Customer contact?
Well they are both full time 38 hrs per week
Regarding the pay. Settlement office role pay abt 5 dollars more per hr. Guess it due to the casual loading
My selection is base on security and Opportunity for advancement.
In that case the progression path for CC roles is near non-existent. Either you are fabulous and are poached somewhere else in the bank or you wait it out and become one of the supervisors down the line
Go for settlement officer.
Unlike customer service, you're working towards a definitive outcome - settlement.
Also, you're not dealing with the general public. You're either talking to lawyers (or their underlings), conveyancers, other banks or processing stuff through PEXA.
However, you'll need to be organised as any mistakes found too late will lead to delayed settlement which gets everyone pissed off.
Unlike customer service, you're working towards a definitive outcome - settlement.
Yea.. you get the pleasure of rejecting people and shattering their dreams… GO FOR IT!
In my personal opinion "Customer Service consultant, will be working in Call centre" sounds miserable.
I'd go the perm position. Better security and at the end of the day the customer service skills you work on will be useful in various other banking roles. Once you've got your foot in the door, it's also easier to apply for other positions within the bank.
Poll please. Definitely Settlement officer if given the choice, the roll off opportunity to FTE if it presents itself will certainly be at a higher pay grade and the work will be more challenging but actually rewarding & you hopefully wont be micromanaged.
I work at a big 4 and from what I've heard from people who've worked in the CC department (some FT and some temp during COVID lockdowns) is that its generally miserable, and that you are constantly pushed to meet KPI's. There's also random audio surveillance where supervisors listen into your calls and pick out errors that you are called out (aggressively) on.
If you ever noticed, that why every time you call a call centre after every topic they constantly ask if there's anything else they can help you with, its not common courtesy but instead a way to try and end calls/log another issue so they can hit KPI's. Whilst in uni, I worked for a call centre for a few weeks in a NSW gov department, before becoming a branch CSO, a whilst they weren't as prevalent as in the banks and I can attest to most of these issues myself.
Also just FYI, the general reason its permanent is that they experience such high staff turnover, they're happy to offer permanency to the unfortunate ones who stay.
Hope this helps
I am in a concern situation.
With skills like these, the settlement officer is the better gig as you won't have to talk to anyone outside of the 4 walls around you.
Least they are not asking for advise.
CSR is a terrible job, low pay, the brunt of abuse by customers. I would take the settlement officer.
Careful with settlements role, you may be pigeon holed in back office forever. It's fine if you want to be there, however if you are more into sales, working with the business, compliance, marketing etc.. best to do your time with customer service role and build your connection to move on. It's easier to move on from front desk rather than back office.
Both will be soul crushing jobs sorry to say.
Get the experience and move on as quick as you can.
I'd go with the Settlement Officer role. More money and you're not dealing with the wilds.
Flip a coin
Thanks everyone. I had make a decision.
Will go to the Settlement officer role
That's the best choice. Both are potentially sucky jobs, but always avoid call centre roles unless you want your toilet break timed and be assessed on BS stuff like calls handled, not actual achievement or customer satisfaction.
Full time permanent vs 6 months contract position and you are asking which one is better?? Lol…
Always remember, bird in the hand…
CSR - isnt that where you get angry people ringing up to abuse the bank Via you? Seems to be what happens here at my work