My cousin signed a 24m plan with a phone from Optus last year. The plan included 750 mins call to ANY country. He just noticed that they changed the plan, it's still same price but they removed some of the countries he can call using his 750 minutes.
He called them as the country he needed to call was no longer included. They basically say something like "he can either cancel the plan and pay for the remaining cist of the phone OR cancel it and return the phone in good condition". The thing is he has been paying the phone at full price all these months as they didn't give any discount for the phone so either options seems bad.
My question is can they just change the agreed plan because they want to even when it hasn't ended (as far as I know if he chooses to break the contract before it ends, he has to pay a penalty so this doesn't seem fair). What are his option?
Thanks for the help guys.
Can Optus just change my plan while in contract?