Should I Bother Contacting Kogan with My Mechanical Keyboard Issue

HairyChickens on 17/07/2021 - 15:23
Last edited 17/07/2021 - 15:42 by 1 other user

Hi everyone, so I have this issue with my Kogan mechanical keyboard where if I press certain keys it doesn't show the correct character. Pressing the up arrow shows 'w' or pressing 3 does the left arrow

I have determined it to be an issue with this keyboard itself as trying multiple solutions such as updating/uninstalling drivers does nothing. Plugging this same keyboard into other computers shows the same issue.

I was just wondering whether I should bother contacting Kogan to see what they can do about it? Not sure but I think this issue falls under goods having to be lasting, and with no faults under Consumer Guarantees

The reason I am asking is this is to see whether you guys have other options and whether you think should bother, considering the last time I had to deal with online retailers regarding faults took months and I should've just bought a new one.

I have had this keyboard for about 1 year and 5 months and it has been great for the price (shame that its 1 year warranty). There are also some other minor issues that I don't really care about such as both tilt legs have broke and the RGB LED on the 3 key is faulty showing green when it is supposed to be blue. (Might mention these if I do contact Kogan. These minor faults might add to the major fault of the keyboard)

Thanks

Computing Computer Peripheral Keyboard Kogan Mechanical Keyboard

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Comments

  • kusama on 17/07/2021 - 15:34
    +5

    Yes

  • Hithere on 17/07/2021 - 15:35
    +3

    I have had this keyboard for about 1 year and 5 months

    Write it off as an experience and buy another keyboard.

    Apart from the age of it trying to get help from Kogan will be like banging your head against the wall - only worse.

  • FireRunner on 17/07/2021 - 15:35
    +1

    How much did it cost?

    • HairyChickens on 17/07/2021 - 15:50

      I paid $39.99 and free shipping because Kogan First free trial. Right now its around 45.

      • Blue Cat on 17/07/2021 - 16:12
        +4

        Look at it this way, a good keyboard would have cost around ~$160, and it would come with 2 years warranty max.
        You could buy a new Kogan keybaord every year for 4 years and you would still be even, or better compared to the expensive one.
        I say, your situation isn't as bad as you think.

      • FireRunner on 17/07/2021 - 16:29

        Yeah, assuming you got good use in the ~1.5 years owning it I'd say it's not unexpected for a ~$40 mechanical keyboard
        Doubt you'll have much luck getting a replacement or refund but as others have said there's nothing to lose trying

        I'd consider a better brand in the future

      • b-t on 17/07/2021 - 18:11
        +2

        Pretty much what Blue Cat said…

        I had a G910 a couple of years ago that died right after the 2nd year, and I paid $164 for it.

        Contacted the retailer, they said "out of warranty, can't help, contact Logitech".

        Contacted Logitech, they said "out of warranty, can't help, here's 20% off".

        Made a thread on Reddit, many people saying they have the same issue, got PM'd by a moderator of the /r/Logitech, gave him my ticket number and said "out of warranty, can't help, sorry".

        After that, I swore I would never buy a Logitech keyboard ever again. At $164, that's $84 a keyboard per year!

        • iridiumstem on 17/07/2021 - 18:14

          I don't think Logitech has a really good track record when it comes to mechanical keyboards.
          Granted, I think that kind of track record is for many of the gaming keyboard manufacturers, but eh.

          I am assuming double clicks from Romer-G being Romer-G?

          • b-t on 17/07/2021 - 18:40
            +1

            @iridiumstem: Hahahaha! Spot on, that is actually my problem!

            • iridiumstem on 17/07/2021 - 23:25

              @b-t: Hopefully you found something that's nice and decent.

  • iridiumstem on 17/07/2021 - 15:38

    I don't think there would be any harm in contacting Kogan. The worst they could say is no.

    If it was something like a key not registering because the switch is broken, that is easy to replace with a spare switch from Banggood or somewhere if you have a soldering iron. I don't think that's the case with what's happening. Whatever the fix might, it might be an easy fix, it might not be. I'd probably ask about it on say AUMK on Facebook or somewhere with pictures of the board.

    You could always get a new keyboard which would at least be hassle free?

    • HairyChickens on 17/07/2021 - 15:53

      Yeh I assumed it had to be a board related issue. Honestly debating whether I should get another Kogan Faulty Special or get one from more reputable brands.

      • iridiumstem on 17/07/2021 - 16:34

        It almost sounds like you've already decided to get a new keyboard.

        You probably could get a different layout if you want to try something new. 1800 layout, TKL, 75%, 65%, 60% so on and so forth.

        If you like to get something new, I always do recommend Leopold, since they feel solid and their keycaps are nice. They don't have RGB if that is your thing.
        I have a Ducky as well, which was OK, but I liked Leopold slightly more.

        I have heard good things about Keychron, though I don't know how much of that holds, since I never had one.

        Outside of that, some Chinese keyboards are OK I've heard.

      • Zazer on 17/07/2021 - 17:16

        Anne Pro 2 is good.

  • Kendrite13 on 17/07/2021 - 15:42

    I had some Kogan LED's that became faulty after a few months. Contacted Kogan and they asked for a pic of the fault. Sent the pic and they sent me new ones straight out - didn't even have to return the faulty ones.

    That being said if you're keyboard is out of warranty they have every right to turn you away.

    Good luck.

    • HairyChickens on 17/07/2021 - 15:51

      Yeah if only I was still in warranty

  • Heaps for Cheaps on 17/07/2021 - 17:08

    Ah, so it's a Kogan product. A warranty is in addition to the rights and remedies provided to you by law.

    Contact Kogan and ask for a resolution.

  • Muzeeb on 17/07/2021 - 17:20
    +1

    If your time is worth about 37 cents per hour then contact Kogan.

    If not, treat it as a lesson and purchase a different keyboard.

    • iridiumstem on 17/07/2021 - 17:35

      I think if a 40 dollar keyboard lasted 1 year and a bit, I think that's reasonable, given how keyboards can cost north of $100 easily.

  • huggsymersh on 17/07/2021 - 20:00
    +2

    Even if it's gone beyond the manufacturer's warranty, it doesn't mean that the 'Consumer Guarantee' won't apply.

    https://www.fairtrading.nsw.gov.au/buying-products-and-servi…

    I think if it's worth following up and pursuing, assuming you don't expect anything out of it, and it doesn't do your head in chasing them up.

    I'm weary of the world being filled up with low quality products poorly designed and made, only functioning for a blink of an eye before going to landfill. Let the manufacturer know that they can sell a cheap keyboard, but it should be built to last at least a few years. If enough people returned stuff, that was faulty, within reason, then the business case for making crap wouldn't be quite so compelling.

    But you know, your time is valuable as well.

  • lakers1222 on 17/07/2021 - 21:13
    +1

    up arrow shows 'w'.

    Do any other gamers use this keyboard. 'W' is usually 'up' in first person shooters
    Could the key be remapped?

  • Marcsie on 17/07/2021 - 21:45

    lol

  • a20c87 on 17/07/2021 - 21:56
    +4

    I'm not sure which Kogan Mechanical Keyboard you have, but I quickly read the manual for a couple of models. The manuals both mentioned that holding FN key and pressing Escape resets the keyboard back to factory settings. Does this help?

    • HairyChickens on 17/07/2021 - 23:19
      +2

      Yep that did the trick. Was trying to search for a way to factory reset the keyboard for a solid 2 hours this morning and forgot that Kogan publishes their manuals online (either lost mine or it never came with the keyboard for some reason). Thanks for the reminder haha.

  • MeesusEff on 18/07/2021 - 02:18

    Yeah it might have been set to another region where some keys are swapped around. Whenever I tried to install windows 8 from my disc the @ button changes to " and I couldn't sign in to finish installing as it needed a live login.

    • HairyChickens on 18/07/2021 - 02:30

      I think that issue more has to do with the language that got selected. Happened to me.

  • jacross on 18/07/2021 - 10:08

    All I can say is that dealing with Kogan over a clear physical fault in a product that I had just purchased was the most ridiculous thing I've ever experienced in a commercial setting and I just gave up because it wasn't worth the hassle.

  • badg3rz on 18/07/2021 - 12:31
    +1

    Go to Officeworks and buy a new keyboard (+ mouse) when they are on special.

  • HelpMeiCantSee on 18/07/2021 - 12:40

    Officeworks $20 mech keyboard, else China/ePrey/AliExpress for about $6

  • teacherer on 18/07/2021 - 15:46

    They refunded mine cos i said it sounded twangy, you'll probably be right.

    • HairyChickens on 18/07/2021 - 15:48

      Mine also sounds twangy especially the space bar its just a common thing on cheaper mechanical keyboards.
      Just out of curiosity what was the return process like if they even got you to return it?

      • teacherer on 18/07/2021 - 15:49

        I emailed support, got a reply, sent a video of the fault and got a refund.

        • HairyChickens on 18/07/2021 - 15:50

          Wow was it within warranty? That's rare for Kogan support

  • HeWhoKnows on 18/07/2021 - 19:01
    -3

    Its well out of warranty so you wont get anywhere and Kogan isnt obliged to make good the issue
    Besides it could be a Windows 10 issue.
    Ive seen this before with other Keyboards that worked perfectly on Win 7.
    Waste of time doing anything really

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