Just bought a sofa and got it delivered. The delivery guy looked at the lifts and stairs and basically said sofa is too big to be delivered. Without measuring the stair dimension.
They taken back the sofa.
Now, the retailer is saying i can get a replacement (no longer on sale though) or get a store credit. Stating within ACCC guidelines.
Is this true? I understand i will have to forfeit the delivery fee but i cant get a refund? Is that truely inline with ACCC guidelines?