Purchased a prepaid debit card which stopped working during usage. I initially tried resolving issue with merchant but they stopped responding to my emails, I sent two follow up attempts and after no response enquired with bank about chargeback request.
The bank requested evidence for my claim, submitted, and was later approved. After it was approved the merchant reached out on two occasions asking for feedback. On the most recent occasion they advised me they would threaten legal action.
Do I have anything to worry about?
I have passed it onto my bank and am awaiting a reply but they advised on the first occasion where merchant emailed me that no response necessary as they were satisfied with what information I had provided and MasterCard ruled in bank/my favour.