I received an email saying an item I had on my wishlist came back in stock. So I proceeded to add to cart (it was delivery only), and added a bunch of other items to make the $12.99 shipping worth it.
Got an email confirmation of my order.
The next day, I received an email saying that item that came back in stock is out of stock and shipped the rest of my items.
So without communicating to me or anything just sent out the rest of the order.
Is there anything I can do to get the shipping costs back? Otherwise I would have gone with click and collect.
I'm thinking of doing a charge back via the bank, as it's misleading advertising!! You can't confirm the order and then cancel the item that's delivery only and send the rest out? Rubbish tactics.
What do you guys think? Might drop the ACCC a message too.
I did call them, they said we don't control the stock levels (LOL) and can't refund money for delivery because that's with the courier. Also, nasty customer service talking over the top of me.