I had a Binge account with about 4 Telstra offers attached each giving 6 months free. I decided to activate Kayo and after a few months I decided I wanted to cancel Kayo, however I had to reach out to the Kayo team for them to cancel the account.
After some time Kayo finally got cancelled but they also cancelled my Binge account, I keep getting tossed around to different people when replying to the email.
Anybody have any helpful tips?
I was about to as they are refusing to reactivate my account but I don't think they fall under the TIO
Maybe the person that negged my comment could help instead 🤷
Lets hope so haha 🤦 I liked your comment to even it out
@Sargexxxx: https://www.tio.com.au/complaints/what-we-can-help-with
You could ask Telstra, do you need to contact TIO for resolution? See where you go from there.
Did you pay for Binge or get it free the whole time with codes?
I was paying for a while until the Telstra deal came out
pm me some details, I’ll see if I can escalate it (I work at Telstra) and have some contacts
I'll wait and see what happens with them and If I don't end up getting a proper resolution I will reach out, appreciate it
Binge and Kayo are both under the umbrella of Streamotion - is it possible the entire Streamotion account was cancelled in error?
That's exactly what happened, pretty annoying situation
https://www.tio.com.au/