I just received a return request from a buyer on eBay, after about 400 positive selling experiences and many years online. They claimed the item was "worn" and "faulty", yet I believe all my photos and description were correct. I offered a full refund yet have them paying return postage to me. They then opened a claim with eBay as they didn't want to pay the postage.
I was definitely expecting the worst, as I know that eBay often sides more with the buyer. Yet when I chatted with eBay customer support, they straight away said "I have checked the details and would like to inform you that as you wanted to refund the buyer so we'll close the case for you by refunding the buyer on our own i.e., we would not deduct any funds from you and neither you'll have to facilitate for the return postage."
So, to my understanding, they have fully refunded the buyer (and let them keep the item, but I didn't want to push my luck here!), yet also not deducted any of the refund from my payment.
I've never heard of this before - why are eBay saddling the cost? Did I just get lucky?