I recently returned a faulty vacuum cleaner which developed a strong electrical burning smell and loud popping noise to the retailer where I purchased it from. The vacuum was only 10 months old when it developed the issue, well inside the 24 month warranty period. From my understanding the consumer is entitled to their choice of a refund, replacement or repair in the case of a major failure. However the retailer decided to send the vacuum back to the manufacturer "to be assessed" prior to being able to issue a refund. Instead several weeks later they have just given me a call to say the motor and filter was replaced and the vacuum is ready to be collected.
Given the vacuum was emitting strong electrical burning smell and popping noise, would you consider this a Major or Minor failure under ACL?