A bit of a rant.
Why is Woolworths Online always disappointing?
My order is rarely fulfilled in full. Even when it's fulfilled, why make the pickup process so painful?
Booked in a 5-6pm pickup timeslot. Get a SMS at 4:58pm saying my order is ready…. yay! 5:40pm click on SMS link to confirm I'm on my way.. 5:50pm click on link to confirm you're here. 5:52pm standing at collection desk 'here's my order number', 'ok, please wait'. Wait for what? What's the point of clicking to confirm I'm on my way/here? 10 mins later, they bring out my trolley like they are doing me a favour.
Errr, actually no, I don't want the 8 of severely dented cans of Mutti tinned tomato. So I go and swap them myself.
Today was a classic. Went to pick up my 2 x Oral B Pro 1500 which where on sale ($130 down to $60). Of course I make sure I selected 'no substitution'.
…..And what do I get? Apart from the long wait- 1 x Oral B Pro 1500 & 1 x Oral B Pro 100 which is like half the price. 'Excuse me, hmmm you gave me one cheaper model, I ordered 2 of these', checks receipt 'oh you're right, you must have selected substitution' as he looks at his colleague who was the one who went to pick up my order, 'actually I ensured I selected no substitution, this model you gave me is much cheaper'. They go and attempt to locate more stock, of course there was none.
They didn't even refund the difference until I brought it up. They usually do when they substitute for a cheaper item. Of course I requested a refund rather than substitution. Oddly, their POS offered me a refund for $90, possibly because the price went back up, which I pointed out to them. They manually overridden the refund to $60.
I walked away sort of regretting I just didn't take the $90 refund for my time and inconvenience.
Anyway Bradford Banducci, your online buying process sucks balls.
FYI dented cans were like this https://image.shutterstock.com/image-photo/dented-can-on-whi...