XPS15 Laptop Died after 3.5yrs, Dell Says Reasonable for Age

• 

  mskeggs on 07/08/2021 - 14:31

  +15

  Why did you wait over 8 months to repair this? Might have given you a different answer.
  What is the replacement main board cost?

  • 

    blonky on 07/08/2021 - 16:23

    Work gave me a laptop which I use for personal use. At the time I wasn’t fussed about warranty and was prepared to bin the laptop thinking 2.5yrs is reasonable

    Not a great loss if nothing comes out from it otherwise best case is the inlaws gets this laptop

• 

  ausmechkeyboards on 07/08/2021 - 15:25

  Dell Says Reasonable for Age

  Nope, it's not reasonable.

  is it worth my time pursuing further?

  Yes.

  • 

    cameldownunder on 07/08/2021 - 18:15

    Depreciation of Laptop for tax purposes is 3 Years. That should be answer enough.

    • 

      ausmechkeyboards on 07/08/2021 - 19:17

      +1

      What in the living (profanity) does a tax depreciation schedule have to do with anything?

      • 

        cameldownunder on 07/08/2021 - 20:07

        You "write off" your computer

        • 

          ausmechkeyboards on 07/08/2021 - 20:14

          +1

          @cameldownunder: So if I buy a $299 top of the range mouse that I can depreciate instantly and it breaks a year later, does that I'm no longer entitled to a remediation in the ACL?

          That's not how any of it works.

          The reality is that anyone purchasing a $2000 laptop expects to get more than 3.5 years out of it. That's all there is to it.

          • 

            cameldownunder on 07/08/2021 - 20:18

            @ausmechkeyboards: We are not talking about a mouse. Wrong comparison.

            The reality is that anyone purchasing a $2000 laptop expects to get more than 3.5 years out of it.

            I dont, so you "anyone" goes out the door. ( I've spent more than $3000 for a laptop )

            • 

              ausmechkeyboards on 07/08/2021 - 20:23

              +2

              @cameldownunder: I'm trying to get it through your head that a tax depreciation schedule has nothing at all to do with warranty. It's a great example, but the cognitive dissonance is too strong.

              I dont, so you "anyone" goes out the door. ( I've spent more than $3000 for a laptop )

              Luckily for all of us that the ACL isn't based on you, my special snowflake friend.

              • 

                cameldownunder on 07/08/2021 - 20:52

                -1

                @ausmechkeyboards: Tell me a source that says anything more than 3 years. At least I base it on something, while you seem to pull it out of your <profanity>.
                Been working in IT, and in my view a computer is "old" after 2 years.

                Luckily for all of us that the ACL isn't based on you, my special snowflake friend.

                You got it wrong AGAIN. a) Not your friend b) not snowflake

                Luckily for all of us that the ACL isn't based on you

                Neither based on your ….. senseless comments

                • 

                  ausmechkeyboards on 07/08/2021 - 21:11

                  +1

                  @cameldownunder: Surveys on the Australian public suggest 6 to 8 years is appropriate.

                  Rather than dealing with special snowflake perceptions, the ACL specifies that products should be "durable" and "lasting" - with expectations of a reasonable consumer rather than someone like you.

                  Been working in IT, and in my view a computer is "old" after 2 years

                  lol

                  • 

                    cameldownunder on 07/08/2021 - 21:19

                    @ausmechkeyboards: I'm reasonable. 3 Years for computer is reasonable.

                    I see you have run out of meaningful arguments, and now ( like those boring songs ) run out in repetition. Nice.

• 

  Hybroid on 07/08/2021 - 15:27

  +1

  If it worked for 2-3 years then I don’t see how it’s considered a manufacturing defect. Could be any reason for failure including user error.

  It’s still worth pursuing as consumer law coverage is a grey area and you may just get some positive resolution.

• 

  Pelicannn on 07/08/2021 - 16:03

  Has Dell inspected to give you a repair quote? Or should I ask how do you know that is the fault? Is the repair expensive enough to warrant the time to fight it?

  Personally I am lazy so I'd just pay the fix or get a new laptop but if the repair cost is extensive, you could try fight it but YMMV with how far you get with Dell outside of warranty.

• 

  Switchblade88 on 07/08/2021 - 17:13

  +3

  Hold on…

  I wasn’t fussed about warranty and was prepared to bin the laptop thinking 2.5yrs is reasonable

  But yet

  it has lasted a reasonable life with the age and cost of the laptop.

  So you were already satisfied with 2.5yrs, and Dell confirmed this. Until you found information to the contrary, and you're trying to put a claim in well after the fact.

  due to my laziness

  …you lost out. You should have acted earlier.

  I strongly believe manufacturers should back up their products, but you the consumer have rescinded your rights by you own admission.

  • 

    blonky on 07/08/2021 - 18:51

    -1

    Not disagreeing; 2 years I would’ve pushed for a warranty without question.

    Hence why I asked the great people of ozbargistan if they would push at 3.5 years or if they is beyond what they would consider reasonable life

    A couple of non government sources suggest it’s unreasonably short, but I’m not fussed either outcome

• 

  leiiv on 07/08/2021 - 22:06

  Best reference post for this topic:
  https://www.ozbargain.com.au/node/630289

  Failed motherboard most of the time means you better off buying a new laptop than paying for repair.

• 

  Zippy7 on 07/08/2021 - 22:40

  I think this is about time and effort.

  You could probably get Dell to fix under ACL - just start the process formally and they will probably yield.
  But this will take time and energy, and you might not have that, nor care that much.
  If you needed it repaired, I suppose you probably would've got around to it earlier.
  I suspect given you waited so long, it isn't critical to have repaired.

  Otherwise, you probably could pay Dell to fix it, but seriously, why throw good money on an old computer?
  At the end of the day, you can spend time and energy to try to make Dell to fix it.

  Else spend actual money on this or a replacement computer.

  (After all, in a paid job, you are selling your time and energy for money)

  Your decision at the end of the day.

  • 

    blonky on 08/08/2021 - 16:06

    Well worded; appreciate the response

    Spot on that it’s not critical to me; after 3.5 years sounds like its not worth arguing with Dell and I accept that I’ve left it too long for an easy/free repair

• 

  Deeseeee on 08/08/2021 - 11:27

  -1

  Off course you should pursue it, if it states that 6 years should be a minimum but after 2.5 years it's shit itself why shouldn't you? This is the con big companies have over us, the more people pursue things like this less chance we keep getting dicked over in the future. There should be no such thing as an extended warranty if by law that product is supposed to outlive the manufacturer and extended warranty from factory.

• 

  blonky on 08/08/2021 - 16:02

  Thanks for the votes and feedback all, polls is now closed

  Will accept Dell’s outcome

• 

  ColtNoir on 09/08/2021 - 08:03

  The general rule around 10 years ago was 3 years for a laptop, 6 years for a PC. If I get 3 years out of a laptop, anything else is a bonus. In saying this, I would still take it to fair trading and try and get a better resolution, sometimes just the thought of having to deal with them is enough.

• 

  qvinto on 09/08/2021 - 21:24

  I am surprised your dell even lasted this long