Recently purchased an item from a big country wide asx listed retailer. I received my items purchased but also received something I didn't order worth hundreds of dollars from them. I believe what happened is they wrongly put my sticker/details on the box and that is why it was shipped to me.
On the box was the invoice who it should have gone too. This person is interstate and the item is over 10kgs and is bulky.
Any advice on what I should do? The item isn't something I'd buy or use.
Ring retailer and seller and they can deal with it. Honestly will go long way…
Any advice on what I should do? The item isn't something I'd buy or use.
The fact you are asking is here is, you are in 2 minds.
If you want to do the right thing, you wouldn’t have post/asked here.
If you are seeking validation for keeping it, them being a “big country wide asx listed retailer.”, doesn’t justify it.
Nah its more the fact spending an 1hr on the phone to get the right person then some 15 year old kid who makes 16 dollars an hour
Just email sales@<company>.com.au or whatever their email address is letting them know, then let them come to you.
Send an email to their help or support desks and leave it at that until they respond.
If a business sends you unsolicited goods (whether by mistake or as a promotional item), it can attempt to recover them. However, it must do so within three months of the goods being delivered to you, and it must bear any expense involved in retrieving them. It can’t try to charge you for the items.
While the onus for recovery is placed on the business, the consumer also has obligations. You can’t refuse to allow the supplier to recover the goods, and you can’t deliberately damage them.
Most importantly, if you write to the business and inform it that you do not want the items, the business only has one month to attempt to get them back. Note that this has to be a written communication; a phone call won’t suffice, strictly speaking (though, as my friends’ experience demonstrates, it may resolve the issue).
Source: Lifehacker
What I'd do:
Do also note another important point that Lifehacker did not cover: You are not entitled to keep the products if the products were not intended for you, for example, the packaging was clearly addressed to another person. See ACCC
TIL.
Yeah i read this.
part of me is interested to find out if they'll call me. I mean they can have it back ill never use it.
Apparently there are a lot of amazon scams where ppl sent random stuff to people so they can post reviews as verified purchasers.
It's addressed to me. There were two packages that are linked to the product. One just has my name on it. The other has both my name and the name of the other person on the invoice
If memory serves me correctly those scam items are low cost things….stop prevaricating, you've been advised what to do….and no one is saying "it's now yours"…so stop fishing!
@havebeerbelywillsumo: Yeah thats what I was reading when I was looking it up.
I'm of the cynical view that 98 percent of the population would do nothing and keep it. People who talk the talk but would do their own grandmother for a nickel.
I've got zero use for the item. None.
They've made the mistake not me. Should the onus be on me to rectify this mistake?
@imtahir7: So notify the retailer and return the item… I see you’ve edited your reply and added a final paragraph. No the onus is not on you to rectify their mistake, but unless you are a complete piece of shit, it’s the right thing to do.
@imtahir7: What the hell does 98% of the pop have to do with this? You keep saying you have no use for the item and yet going round in circles.
What and who are you trying to get validation for? Your ego? Your conscience?
Thread closed by request of OP.
Notify the seller and let them arrange return post