JB Hi-Fi Not Accepting Gift Cards via JB-Direct Links (System Issue)

pingMarky on 27/08/2021 - 15:41
Last edited 29/08/2021 - 10:38 by 1 other user

So I've managed to negotiate a deal on a new TV, speakers and wall mount - a pretty significant purchase in my books - and when i click the provided JB Hi-Fi Direct link (basically agreed shopping cart) JB gift cards and coupons don't work.

Problem with gift cards? Nope. Gift card balance check online and instore say it working.
Problem with the webpage shopping cart (not via JB Direct SMS chart)? Nope, but none of my discounts apply totalling about $1000.
No worries, I'll just pop down in-store… wait we are in lockdown and the stores are not accepting payments (no customers inside).

Apparently, this is an issue which has being ongoing for about 2 weeks.

Only reason this is real pain is I've been saving my Amex points to spend on this purchase, and they are not significant gift cards.

Vent over. Enjoy your weekends.

General Discussion

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Comments

  • bobbified on 27/08/2021 - 15:52
    +4

    I assume you've tried giving them a call on 13 52 44?
    (From their support page: https://support.jbhifi.com.au/hc/en-au)

    • pharkurnell on 27/08/2021 - 15:57
      +5

      You know thats not the first step..
      … OzComplaints is first.

      • bobbified on 27/08/2021 - 16:07
        +3

        Bit of a longshot, but I do sometimes secretly hope there's still some common sense out there….

        • pingMarky on 27/08/2021 - 19:06

          yeah, tried everything.
          I just get to wait until JB fixes something and everyday, i have a refresh the price (which expires a midnight each day)

  • MistaL on 27/08/2021 - 16:04

    I don't think it's an on-going issue for 2 weeks, I called up for a price match for click and collect yesterday, it was sent to my phone and I checked out using gift card without any issues

    • pingMarky on 27/08/2021 - 19:07

      That's the weird thing, it appears to be only some people which have the issues. I'm glad it worked for you.

  • Jolakot on 27/08/2021 - 21:11
    +1

    Had this same issue about 3 weeks ago, then it randomly decided to work after trying for a few days, so keep at it

    • pingMarky on 28/08/2021 - 10:11

      Thanks mate, good 2 hear.
      I'm on day 4 now

  • kola on 28/08/2021 - 20:20

    @pingMarky

    Faced this issue as well half an hour ago which got me to your post.

    Figured out a workaround, before entering the GC number and pin, click on the PayPal radio button, then enter the GC details, it should go through. Repeat for the rest of the GCs.

    There you go @bobbified and @pharkurnell OzComplaints are sometimes more helpful than customer care.

    Enjoy your discounts mate!

  • bwatt72 on 16/06/2023 - 20:41

    Jb hifi direct links can you use more than one jb hifi gift card interested to know for now and future use and was it very recent

  • bwatt72 on 16/06/2023 - 20:58

    And can you use mix of gift card and say other payment option

    • Chickenleg on 17/06/2023 - 13:40

      Did one last Monday after calling up to pricematch an Apple Watch. Used 6 gift cards and paid a remaining $4 on card.

      From my understanding there's no limit on using gift cards at JB online.

      • bwatt72 on 17/06/2023 - 13:43

        Yes but it’s a jb hifi direct link not online well it is online but your buying with a link to your item and looks slightly different to online set up,
        I know you can use several gift cards on jb site but it’s a jb hifi direct link one

        • Chickenleg on 17/06/2023 - 14:37

          Yes they sent me a sms with a direct link for the price matched price. Not regular online store.

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