Need some advice.
I ordered first time from Uber Eats. It was a horrible experience. The driver did not deliver the food. When I called him, he answered after 4 calls. He said that he tried to contact me through app. I asked him to deliver my food as I have paid for. He said he has left my suburb and can do whatever he wants with the food as i did not collect. I told him, I was standing downstairs before he arrived and I was tracking through website. He stopped 1 km away from my residence.
I had to go to restaurant and order again. Restaurant manager called the driver and told him that he should have left the food at customer doorstep or returned it back at restaurant as per Uber policy.
Uber driver told him he is doing uber deliveries for 2 years. Not to teach him, he will get away without any trouble.
After numberous emails, I got Uber to refunded my money. But this bill is still outstanding in my account and app is asking me to pay it first otherwise I can not place any other orders.
Has anyone facing this problem? Is there a way it can be resolved? Ubereats has stopped responding to my emails.
Ozbargainers are experts. right?