Looking for advice on how to deal with this retailer
I purchased a galaxy note 20 online from them
The phone arrived with the box seal broken and as instructed by Samsung I contacted them and demanded a full refund
About the broken seal, please allow us to clarify that every item we sold was inspected for Q.C purpose in order to ensure our customer received the complete and non-DOA items. We can guarantee it is 100% brand new item because that is our sole purpose to do extra work to check the package.
To cut a long story short, I sent them back their “new Qc phone” and now they are saying that the phone is dead and are withholding my refund
I’ve contacted Dept of Fair trading
Any advice would be most appreciated and thankful
Ps already thought about bikies 😅
UPDATE SEPT 21st
Ok I have made a disputed transaction report, the bank says I should have a resolution in 10 business days
Ill keep you guys posted 🙏
UPDATE SEPT 27th
The retailer has come back and said
We have received and assessed the returned item, however, we found slight scratches on these two sides (the edges), the camera cannot catch the images( really dodgy out of focus photo provided), unfortunately.
Having said that, a full refund cannot be provided.
We can provide a refund with a 10% restocking fee from the item price only.
I’ve told them to stick it, still waiting for my chargeback….
Update Oct 15th
Chargeback finally came through from bank however it’s still the subject of a 45 day period where the retailer can appeal