I contacted Telstra today to change my 80gb Upfront plan to the 180gb upfront plan promo. (SIM only)
No issues, aside from their credit process.
First, I don’t understand why they still need to do a credit check, since they are no longer providing credit, the upfront plan is paid “upfront” a month in advance.
Second, the information requested
- Primary source of income
- Number of dependants
- Employer name
- Employer phone number
All of this to be provided via a live chat…
I mean, maybe I am paranoid, but this is pretty much all the info you need for a loan. They have my D.O.B, full name and address.
Seems a little much just to upgrade a phone plan.
Telstra claims “the telecommunication consumer protection code requires Telstra to capture additional consumer information”
So I just checked the code here (page 44) https://www.commsalliance.com.au/__data/assets/pdf_file/0011...
What I understand
- Telstra shouldn’t be doing a credit check if the commitment is 1 month or below.
- Telstra shouldn’t be doing a credit check as I am an existing customer (only check repayment history)
- If they did want to do a credit check, the number of dependant, employer name and phone number isn’t part of the requirements
What does everyone else think about this?