I've been using free and discounted sendle labels from ebay for the past few months. The discounted labels typically have been a flat charge like $5.
Now, I'm seeing a bunch of "overweight" charges on my ebay account. I have several issues with this:
- I never agreed to the overweight charges when I used the free/discounted label service. In fact, I would've used another service if I knew the charges were a possibility.
- The majority of the charges are due to underestimating the size of the package, not the weight. The ebay interface doesn't show any volumetric information for your parcel. Iit's impossible to assess the price impact of different size parcels when the label is free or fixed price.
- The over weight charge should be absorbed by sendle/ebay or whoever is wearing the cost of these labels. I didn't get the size wrong to save a few bucks on shipping. I was just using their promotion.
- I doubt there's any refunds for overestimating the size of your parcel. This is an unfair contract.
I've tried explaining this to the ebay live chat reps, but it's like talking to a brick wall. We're not talking about a huge amount of money - maybe $50, but the charges seem to be lagged by several months, so there might be a few hundred dollars still in flight..
Anyone else run into this? Any suggestions on how get them to listen to me?
No but I've found the 'size' ebay populates for the sendle labels to be wrong, like 10x10x10cm package….. weighing 250g. I generally override it to be a package size to be sure!
But now I'm worried I'll get slugged overweight fees too on top of the $5 sendle fees.
Honestly if this happens, sendle is dead to me. Not worth the 'risk', and once the $5 labels disappear, its not worth the 'saving'.