eBay Sendle Free and Discounted Labels

I've been using free and discounted sendle labels from ebay for the past few months. The discounted labels typically have been a flat charge like $5.

Now, I'm seeing a bunch of "overweight" charges on my ebay account. I have several issues with this:

  1. I never agreed to the overweight charges when I used the free/discounted label service. In fact, I would've used another service if I knew the charges were a possibility.
  2. The majority of the charges are due to underestimating the size of the package, not the weight. The ebay interface doesn't show any volumetric information for your parcel. Iit's impossible to assess the price impact of different size parcels when the label is free or fixed price.
  3. The over weight charge should be absorbed by sendle/ebay or whoever is wearing the cost of these labels. I didn't get the size wrong to save a few bucks on shipping. I was just using their promotion.
  4. I doubt there's any refunds for overestimating the size of your parcel. This is an unfair contract.

I've tried explaining this to the ebay live chat reps, but it's like talking to a brick wall. We're not talking about a huge amount of money - maybe $50, but the charges seem to be lagged by several months, so there might be a few hundred dollars still in flight..

Anyone else run into this? Any suggestions on how get them to listen to me?

Related Stores

Sendle
Sendle
eBay Australia
eBay Australia
Marketplace

Comments

  • Anyone else run into this?

    No but I've found the 'size' ebay populates for the sendle labels to be wrong, like 10x10x10cm package….. weighing 250g. I generally override it to be a package size to be sure!

    But now I'm worried I'll get slugged overweight fees too on top of the $5 sendle fees.

    Honestly if this happens, sendle is dead to me. Not worth the 'risk', and once the $5 labels disappear, its not worth the 'saving'.

  • No but I've found the 'size' ebay populates for the sendle labels to be wrong, like 10x10x10cm package….. weighing 250g

    I think ebay recently became more strict with entering dimensions and weight when you create a listing. That information seems to flow through to the label printing.

    Not worth the 'risk', and once the $5 labels disappear, its not worth the 'saving'.

    Outside of the free and $5 labels, there's no saving for me. I can almost always get a cheaper label from the couriers please website (who ends up being the courier for sendle anyway).

    Speaking of which, couriers please (or any other courier in Australia) have never tried to hit me with an overweight charge.

    • The sendle satchels are good as they have a flat rate and no weight limit sent via sendle website. A quick look shows couriers please direct being more expensive

      • The sendle satchels are good as they have a flat rate and no weight limit sent via sendle website. A quick look shows couriers please direct being more expensive

        I don't know what those satchels are. There's no satchels on the ebay label purchase page. Couriers Please direct is cheaper for my use-case, outside of these free and $5 promotions.

        • These: https://satchels.sendle.com/

          Make sure you get a premium sendle account for free also to get cheaper rates https://www.ozbargain.com.au/node/535174

          I just signed up for a couriers please account and they sent me my password in plain text in the email. That is a sign of very poor security.

          • @modsec802:

            These

            Ah - I guess that can be useful.

            I just signed up for a couriers please account and they sent me my password in plain text in the email. That is a sign of very poor security.

            Where does that leave you when CP is the carrier for sendle?

            • +1

              @salmon123: Well you don't have an account with couriers please when you send with Sendle, so don't have to worry about their security practices

              • -1

                @Quantumcat:

                Well you don't have an account with couriers please when you send with Sendle, so don't have to worry about their security practices

                Thank sherlock, my point was their warehouse and trucks are probably left unlocked overnight too … their internet security shouldn't be the thing keeping you up at night.

                • +1

                  @salmon123: It should be if you’re directly giving couriers please your credit card details…

                  • -1

                    @modsec802:

                    It should be if you’re directly giving couriers please your credit card details…

                    I haven't given sendle my credit card details either … but they've figured out a way to shaft me, via ebay.

                    • @salmon123:

                      I can almost always get a cheaper label from the couriers please website (who ends up being the courier for sendle anyway).

                      How da hell do you pay for labels on their website then?

                      • @modsec802:

                        How da hell do you pay for labels on their website then?

                        I don't understand the question. You can buy shipping labels on the couriers please website without an account. Just put in a credit card number.

                        I don't buy shipping labels from Sendle directly.

                        • @salmon123: Which was my point about their lax security. I would rather give eBay or sendle my credit card details than couriers please who store secure data in plaintext. Keep an eye on your credit card statement.

                          • -1

                            @modsec802:

                            Which was my point about their lax security

                            I think you're pulling sh&# out of your @ss. I just made an account and did a password reset. There was no plain text password sent via email.

                            I'd be very surprised if anyone, stored credit card details. Websites typically send card details directly to a payment processor who issues a token for subsequent use. It's standard operating procedure for most payment portals these days. I doubt couriers please goes out of their way to store your credit card details.

                            Again, if you're worried about Couriers Please, you should also consider the security of parcels sent with them, however they're booked. There's plenty of problems with Couriers Please and Aramex, but internet security just isn't one of them.

                            • @salmon123: So you didn’t get an email when you registered with your username and password in plain text?

                              • @modsec802: I’d show you the email but it’s in plain text 🙃

                            • @salmon123: Check your email

                              Congratulations you are registered to use Australia’s best value shipping system, myEzySend!
                              Your myEzySend account is ready to go, login here with your username and password.

            • @salmon123:

              Where does that leave you when CP is the carrier for sendle?

              Not always for Brisbane - sendle use other couriers too