Hey all,
Woolies (or the Uber driver) messed up the whole order as in I got someone else's shopping. This is literally my very first order with them too, lol.
Anyway, I'm trying to get it sorted and was directed to the Olive chatbot. I've submitted the request to refund everything because that's the only option they gave me… But there is a customer service phone number that goes late into the night.
Has anyone experienced something like this? Is it better to call or wait for the refund process. Ideally I'd like it fixed/closed off asap.
Thanks✌️
Edit: Thanks again all - turns out calling the supplied Woolies number just redirects to a voice version of Olive lol. So same result either way for those who get stuck with the same issue as me.
Edit 2: I left it with Olive for 2 days with no response. But I found with Olive if you type "can I speak to a real person?" they'll send you to a service rep who can solve the problem pretty much immediately over chat. So if you're ever in a similar situation this would be my recommendation. Hope this helps 👍
Asking randoms online if you should make a phone call, what a time to be alive.