Products eligible for refunds:
- Air Clean hand sanitiser sold on the NoniB website contained 70 per cent alcohol, when a sample tested by the ACCC was found to contain 17 per cent alcohol;
- Miaoyue hand sanitiser sold by Millers contained 75 per cent alcohol, when a sample tested by the ACCC was found to contain 58 per cent alcohol;
- Velcare-branded hand sanitiser products sold on its websites were ‘WHO-approved’, when they were not;
- KN95 Kids Safety Face Masks sold on its websites were ‘CE/FDA certified’, when they were not; and
- KN 95 Adult Face Masks were” non-refundable”, when in fact consumers have a statutory right to a refund under the consumer guarantee remedies.
Eligible customers:
- purchased sanitiser in the same batches as the samples which tested below advertised alcohol concentrations to arrange a refund of the purchase price;
- purchased the KN95 Kids Safety face masks to arrange a refund of the purchase price; or
- were originally refused a refund on the basis the product was non-refundable, and invite them to have their refund re-assessed;
- any customer who purchased a Velcare product relying on the representation that the product was ‘WHO-approved’.
A corrective notice and further information about how to apply for a refund are available on the websites of Noni B, Autograph, BeMe, Crossroads, Katies, Millers, Rivers, Rockmans and W.Lane. Apply for refund by Friday 22/10/2021.
Wow that's terribly deceptive.