A family member recently purchased a custom configured Mac from Apple. On receiving the delivery the 1 year warranty shows that it started ticking as soon as it left the factory approximately 3 weeks before it was finally delivered due to multiple shipping delays. By any reasonable expectation the standard 1 yr warranty should start as soon an item is delivered to the buyer and activated not when it is built at the factory!
The issue will hopefully be sorted eventually, but no one from Apple support (2 different reps) has been able to correct this so far and they say the family member will have to call back next week to try and get in touch with a more senior representative.
Have others had similar experiences with custom configured Macs from apple.com.au that were shipped direct from the factory in China and did Apple correct the issue by changing it to start from the delivery date in the end?
A google search reveals a bunch of fellows from the US and Europe on sites like MacRumors arguing that it's perfectly reasonable for warranty to start as soon as it leaves the factory (or even as soon as the purchase is made). But this seems quite ridiculous as it disadvantages people buying direct from Apple.com.au warranty wise vs retail sales (where items could even be sitting on shelves for months before sale), because the shipping time is effectively subtracted from the warranty.
From when purchased, but expectation under warranty it should be covered past that 12 months for the cost say a few more months. If it is going to be faulty it will most likely happen in the first 3 months