I went in person and they confirmed in person that it was in fact them. It was a high risk purchase that they wanted a bank transfer instead of cc/paypal. Another user also kindly dmed me telling me that their store does similar practices due to bots/fraud etc.
I was quite convinced it was textbook scam since it was exactly the same as what the ACCC website had said so I was really cautious.
I recently purchased some graphics cards for me and a mate from Shopping Express. 3 Business days later I receive a refund into my Paypal. I went on their site and contacted support via their support widget on their website
They replied with
"Thank you for your order on Shopping express!
We are contacting you with some news in relation to your recent order. As I am sure you are aware due to the mining boom currently ongoing graphics cards are in high demand.
As a result of this we have also had a spike in fraudulent orders in order to look after our valued customers will be issuing a refund for your order. If you would like to re order, then we can do so via bank transfer.
but for this order due to being paid for credit card/Paypal we are not able to release at this time
should you wish to re order with Bank Transfer please respond back to me.
Sorry for any Inconvence.
We really do appreciate your business and happy to sell you the products
Thank you for your understanding"
The above email has spelling errors and grammatical mistakes so this made me really suspicious.
They then sent me an email from another email address that has a string of random characters followed by shopping express and more random characters with a pdf for the invoice. My couldn't open the pdf which is good cause it's probable that it contains malware
A quick search on ACCC shows that this type of scam has been happening quite a lot recently Article
It seems like their ecommerce account for their website and emails have been hacked like in the article
That being said is the best option to just wait it out for the business to be reclaimed? Does this seem like a scam to you?