Women's & Men's Made by Ugg Australia Eildon Boots $59 (RRP $185) Delivered @ Ugg Australia

84
EIL

Link to Womens: https://uggaustralia.com.au/collections/made-by-ugg-australi...

Get in before the CHRISTMAS RUSH! OzBargain Special!

Our weekly production of the "New season spring lamb" with ONLY 80 PAIRS AVAILABLE in each colour! Available in CHESTNUT, CHOCOLATE, BLACK and BLUE.

UGG Australia Boots, REAL Australian Merino sheepskin

100% Australian Made, Manufactured and owned.

Our classic 'Ugg Eildon' is a timeless design that has endured since our beginnings. A perfect hassle free option for active lifestyle will keep your feet cosy and warm on those cool days.

Ugg Australia® we have been making sheepskin boots for over four decades in our former Brunswick factory. Operating Australia’s last and ONLY sheepskin tannery, "Roman Tannery", for footwear guarantees that we are the only one in the world who has 100% Australian Made Ugg boots.

We encourage all customers to do some research when looking to purchase any brand of Ugg Boots.
Ensure you purchase from reputable websites or stores.
Contact details - If you can't find the business address or contact number of the business you have purchased boots from, who will help you with customer issues.
There are so many sheepskin boots out there claiming to be 100% Australian Made. How can you tell one authentic boot from the rest?
What to ask your retailer when buying your sheepskin products.
Where are your skins from?
Where are they processed?
Are the boots hand cut, hand stitched, hand glued in Australia?
Ask for the address of manufacturer and tannery. There should be no reason why your retailer cannot provide you with details of the origin of your boots.
All Ugg Australia® products are 100% Australian made at our factory and ecologically processed at our Roman Tannery in Laverton North, Melbourne.

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Comments

    • +1

      Please type in code: EIL

      Located in Cart section on Checkout 🤗🙌👍

  • How do you wash these?

    • The innersoles are exchangeable for every season, we have a protective spray you can purchase which helps protect from stains and water.

  • +7

    I have bought from them earlier this year
    have used my shoes indoors only
    not the best quality
    disappointing as I like to support local businesses

    picture of my current "holey" Ugg after a few months of use
    https://ibb.co/1R9tzQ3

    for $59 disappointing if they don't last one winter
    YMMV

    • -3

      Do you have a Pet?

      I’ve never seen a hole that large.. 😳

      Btw we have a 3 month warranty, therefore we exchange or send online store credit if any fault happens within that time period…

      Thank you to all Ozbargainers for the support! 🇦🇺

      • +4

        no pet
        hole started off small, and enlarged gradually every time the foot was inserted
        wish I knew about your three month warranty before, there was certainly no information provided at the time of purchase

        regardless, a hole in a shoe within a season shows shoddy craftsmanship IMHO

        Thank you to all Ozbargainers for the support

        been there, done that, not again sorry

        • Rarely the sheepskin is weak and therefore this happens.
          Nothing to do with the workmanship;
          All the warranty information is found online when ordering under the terms and conditions.
          Apologies for the inconvenience and losing a valued customer.

          • +5

            @UggAustraliaOfficial:

            Rarely the sheepskin is weak

            lol so its the sheep's fault

            Nothing to do with the workmanship

            One would assume a good workman would be able to feel a piece of weak sheepskin and not use it?

            Apologies for the inconvenience and losing a valued customer

            I'm sure the only time I was valued was when I paid you lol

            for $59 I being silly in expecting better quality?

            • @docians: What’s your order number?

            • -10

              @docians: We have been updated that you have never called, emailed or tried to contact us at all.

              Understand that if you receive a faulty product to give a business a chance to rectify the situation for you.

              Instead of contacting us ever, you have decided to publicly shame us, without giving us any opportunity.

              • +1

                @UggAustraliaOfficial:

                We have been updated that you have never called, emailed or tried to contact us at all.

                I have never claimed to have contacted you as your other customers experience on contacting you has been this

                I called out their quality issues on here previously and publicly was offered customer service who are 'replying to all inquires within 24 business hours" this never happened and multiple emails were ignored

                you have decided to publicly shame us

                I am not the only customer who has had issues with your shoes (that rhymes)
                I think I am well within my rights of informing people of what to expect with your shoes

                that said if you were not angry and aggressive I would have bothered engaging with you
                You have ended the call saying you do what you want to do on ozbargain

      • +1

        The fault is at the seem. It looks like poor quality.

      • +1

        Btw we have a 3 month warranty

        does that show a lack of confidence in your product and its manufacture

        I think a shoe costing $59 or $185 as you claim is expected to last over three months

        • -1

          Hmmm 🧐 must be dr ugg 🤫

          • +1

            @UggAustraliaOfficial:

            Hmmm 🧐 must be dr ugg 🤫

            Surely if there is a dr ugg it will last more than three months

            Ugg Australia Eildon Boots $59 (RRP $185)

            https://www.accc.gov.au/consumers/prices-surcharges-receipts...

            There are laws about the way prices are displayed. Prices should be genuine

            Misleading prices may include:
            ‘savings’ or ‘discount’ statements when compared to the recommended retail price (RRP), but the goods have never been sold at the RRP or the RRP does not reflect a current market price.

            if of course the majority of your 10,000 shoes sold were at $185 per pair then you are not misleading us here on ozbargain by offering a generous discount and selling them at $59,

            a quick perusal of your posts https://www.ozbargain.com.au/user/298102/nodes show that on average your boots are heavily discounted once a fortnight suggesting to me, in my humble opinion that a RRP of $185 is misleading in the eyes of the ACCC

            and for the record, this is what you get for your RRP of $185
            https://ibb.co/ZmSvTq4

    • +7

      This was exactly the same experience I had. I called out their quality issues on here previously and publicly was offered customer service who are 'replying to all inquires within 24 business hours" this never happened and multiple emails were ignored.

      I would not recommend anyone purchase from this company.

      • -3

        What’s your order number?

        • What’s your order number?

          don't bother GJMAU

      • offered customer service who are 'replying to all inquires within 24 business hours" this never happened and multiple emails were ignored.

        Are you perhaps suggesting that contacting their customer service team has been pointless ?

        Did their customer not resolve the issues you had with the product?

        OP seems to suggest that

        if you bought direct with us, the experience would of been handled in a better matter.

        Has this not been your experience?

    • +1

      Hey…looks like mine!

      https://ibb.co/ZmSvTq4

      One season, but tore there in the first week.

    • +1

      Same story here. Boots split at the back within in the first week. Very thin hyde.
      Was so many complaints at the time about customer service, didn't have the energy for a battle to try to return them.

      Opal Uggs

  • Out of curiosity, what's the difference with this one is it just the stitches layout?

    • +1

      The Eildon Boot is wider fitting and a wider entrance, also has reinforced stitching across the top…

  • +4

    I would never buy from Ugg Australia again (who go under different names such as Opal Ugg, Uggnat etc). Purchased some boots from them that turned out to have a manufacturing fault and they wouldn't do anything about it. Tried emailing (no response) and calling who wouldn't engage. Save your money and buy sheep skin boots from Aldi when they have them on sale for under $20… Its what I eventually did… Much better quality / service at a fraction of the price.

    • +1

      What’s your order number?

      Aldi doesn’t sell sheepskin boots, it’s synthetic which makes your feet sweat? 🤷‍♂️

      • +2

        Thats simply not true. They do sell sheep skin boots and I've been very happy with them.

        I purchased from your shop (so no order number). sent emails and made calls previously to address. This is all some time again. I'm no longer trying to address the issue (given the time thats past) simply trying to warn others not to buy. Seems a few people above have the same problem with quality. To suggest its a pet problem or "faulty sheep" is a laugh

        • +2

          You cannot buy sheepskin for that price.. it’s actually impossible… I’m not joking..

          We only have one shop which is located on our tannery location in Laverton North, Victoria, Australia.

          I hope you’re not confusing us with another 60 UGG brands which exist in Australia.

          • +2

            @UggAustraliaOfficial: I don't think he's confused, I think he looked at the photo of a boot with UGG Australia's logo clearly on the heel with a gigantic tear which you then tried to deflect blame to a pet for and then said it was a weak sheep.

            I hope you're not trying to avoid responsibility by claiming it has to be a competitor's inferior product.

            I think people are aware of who they bought their boots from and who they should be complaining to as you're the most frequent poster of UGG boots on OzBargain. They are not dumb. Sometimes I'm sure people do get confused and reach out to the wrong company, but to immediately jump to that conclusion rather than trying to fix the problem doesn't inspire confidence

            • +1

              @SpainKing: I don’t understand what your trying to achieve here, I’ve asked for order numbers to rectify situations?
              They’re not providing?

              • +1

                @UggAustraliaOfficial: I'd like better build quality on the boots so I don't have to hear so many complaints every time these deals get posted. I'd also like customer service to respond to the hard parts of a message instead of ignoring them and asking for an order number.

                And whilst I don't know how the customer service via email is I'd also like that improved because it sound like people are not getting their responses within 24 working hours and have to come to OzBargain comments to seek a resolution

                • +1

                  @SpainKing:

                  it sound like people are not getting their responses within 24 working hours and have to come to OzBargain comments to seek a resolution

                  No I posted the picture of my shoe to inform people about the quality they are to expect in the Australian made shoes they order
                  My fault for supporting an Australian business and not being a cheaper shoe at the mall

                  • @docians: Thanks @docians for the clarification and product photo, I didn't mean to assume your intentions but I also wanted to try and make my own point stronger that improvements need to be made for people to be happy buying these Australian products. We all want to support our fellow Australian but not if they rip you off, refuse to listen to feedback and have poor after-sales support.

              • +1

                @UggAustraliaOfficial:

                I’ve asked for order numbers to rectify situations?
                They’re not providing?

                bullshit
                you have asked for order numbers to call customers and yell at them for daring to post on ozbargain
                Again if you had spoken in a non angry and aggressive manner I would have engaged with you

                You were lecturing on how I should behave
                I did not sign up for angry life lessons when I bought your shoe

  • +6

    UGG Australia you post deals here frequently and a pattern of behaviour I've noticed is people complaining in the comments over the longevity of your shoes. Considering your boots come with a 3 month warranty it seems like you don't expect them to last very long either, but people don't want to potentially have to buy new shoes every 3 months or deal with a warranty claim (especially when people find it rather difficult to contact you and get a response over private correspondence). Why are people not getting responses in 24 hours like claimed?

    Your responses publicly leave room for improvement at times as well. Starting off in this thread people's questions were properly being answered and now your responses have devolved in to little more than asking for an order number (likely to direct them to email to sort it out privately). This isn't a good look when people have been complaining in abundance about your customer service. It's like you're trying to cover up the problem.

    I've bought a pair of boots from one of your last deals and it arrives soon. I'll have to see if what the people say is true and if they fall apart within 3 months I'll be testing your customer service

    • -1

      Asking for customers order number is to identify and understand if they’re an legit customer or a competitor targeting us.

      We also can solve the problem direct, know the information;
      Of when they bought the product, where they bought the product.

      Also solve and rectify the issue directly with them without going back and forth…

      • +2

        Notice that not one order number was presented when asked? 🤷‍♂️

        • +1

          As I said I bought from your shop so no order number

          • -1

            @DDozBargain: We have one shop and it’s been closed for nearly a year because of Covid Lockdown? 🤷‍♂️
            Please show receipt

        • +6

          You think your competitors come on to a random OzBargain node to complain about the build quality of your boots and customer service experience? They must be really hitting your bottom line hard with that tactic. Next they'll be leaving fake reviews on your website and putting UGG Australia patches on their inferior quality boots to trick us all.

          If you wanted to solve the problem direct you would've been addressing the criticisms in the comment you directly replied to, and then maybe also ask for an order number.

          I understand that it's useful information for you to know to solve the problem, but a lackluster response like that isn't useful for the rest of us outside observers.

          An order number feels quite personal and to post that publicly people are presumably hesitant. Those people have had their accounts for at least a year (one for 5) so I don't think your competitors have been targeting you on OzBargain for that long.

          Notice that they probably don't want to provide the order number over privacy concerns and because it seems like you'll just give them the runaround over email after they answer you.

        • +2

          Lol you asked me for my order no 49 minutes ago
          And because I haven't replied in 49 minutes I am a competitor?

          As other posters have said you do not reply within 24 hours yet expect me to reply within an hour

          Apologies for not stopping my car on the highway to tell you my order no

          For the record it is 43822
          And yes I know it's been over three months
          Still purchased this year and did not last one season

          • -2

            @docians: Bought product March 1st;

            We have gone through all our email inbox and not seen any email from you..

            I will call you now…

        • +4

          Have posted my order no below
          And received an angry and aggressive call from (mod: removed personal info) the national sales manager

          Post your order no at your peril

        • +2

          Also solve and rectify the issue directly with them without going back and forth

          please do not post your order number, unless you want to talk to a rude and aggressive man
          when I pointed out that he was being aggressive, he became more aggressive

          • -2

            @docians: Mate, since you got off the phone, you've posted 5 messages about that call while OP posted 1 message highlighting you never got in touch. You seems to be the one over reacting.

            • +3

              @ShouldIBuyIt:

              You seems to be the one over reacting.

              My apologies for over reacting
              its not every day that I get a call from a National Sales Manager yelling at me and telling me how to behave

              If I were a woman I think I would have been crying (maybe I am crying on the inside)
              I am honestly trembling and my hands are shaking
              and maybe that is why I am typing so much, to control the shakes

              He was disrespectful, angry and aggressive because I dared post a picture of the shoe
              I am angry that was spoken to that way
              If he had been calm and kind, I would not be boiling on the inside

              Since I am the one over reacting I will stop

              • @docians: Genuinely sorry to hear. Take care. I think the situation escalated out of frustration.

      • +1

        Also solve and rectify the issue directly with them without going back and forth

        the national sales manager who called me within minutes of posting my order number was angry and aggressive
        I was foolish enough to post my order number only to get a call from (mod: removed personal info) the National sales manager who ended the call saying do what you have to do on ozbargain
        If he had a helpful tone and attitude I would have engaged with him
        but an angry man lecturing me on how I should be behaving

        Sorry but I am not interested in your lectures

        Customer service at its best

        • -1

          You have not tried to contact us once throughout the Whole year.. you admitted this..
          We have just called to try solve the issue, instead you would rather personally attack our faults and our team and even publicly shame one of our team members, without any prior contact at all,
          we will not do that to you…
          You were aggressive with our team, as above prior comments can see and we will not respond in that behaviour.
          All the Best. 🙌

          • @UggAustraliaOfficial:

            You have not tried to contact us once throughout the Whole year.. you admitted this

            this is what people who have contacted you said about how you resolved their issues
            these comments are taken from just one of your previous posts

            Would you like to tell the whole story? Like how you ignored emails until I posted publicly here?

            I was one of the people sitting on the fence on previous deals and gave these guys a chance. BIG MISTAKE
            Terrible quality and zero communication once I had an issue with the product.

            This is a company I would avoid at all costs. Customer service is non-existent unless you make it public

            I am pretty confident that if I had bothered contacting you to report a fault with the shoes that your company manufactured, my experience would not have been any different

            We have just called to try solve the issue

            Yelling in an aggressive manner does not solve any issues :)

        • +1

          Thanks docians. Was about to buy but not anymore. Dont need more aggro in addition to the hassle if I need a warranty claim

          • +2

            @naruto128: @Naruto the minute I pointed out that he was being angry and aggressive he got all the more so
            and now he is claiming that I was aggressive and publicly shaming their team members (after he told me to do what I wanted on ozbargain)

            I think if they were to focus on quality control of their shoes (they seem to think it is high with the manager boasting only 3 defective shoes out of 10,000) and their customer service, people would be tempted to buy their products

            I think I am better off buying cheaper (but better) products at the likes of kmart

  • +2

    Above you say:

    "We only have one shop which is located on our tannery location in Laverton North, Victoria, Australia.
    I hope you’re not confusing us with another 60 UGG brands which exist in Australia."

    What is your association with all the Uggnat shops in Westfields?

    • +1

      Getting the pop corn ready https://en.m.wikipedia.org/wiki/Ugg_boots

    • They’re a wholesale customer with retail outlets

      • So same product… same quality… same manufacturer (Ugg Australia)…. Hope I don't get you confused with another 60 UGG brands that also resell for you lol

        • That retail store actually sold 8 different brands of UGG boots

        • It seems it's the way around. UGG Australia is only one of the brand that this shop sells. Why didn't you complain to the shop instead? You may not even have bought the OP product.

          • @ShouldIBuyIt: Thank you for your support, much appreciated!

          • @ShouldIBuyIt: I did complain to the shop direct and they wouldn't do anything. I also sent an email to uggastralia.com.au with no response. As I said above this was a long time ago and I don't expect action now… simply want other Oz Barginers to know my experience with support at the time and general problem with quality which others seem to be saying.

            • @DDozBargain: I don't see that as a valid reason to neg the deal. You didn't buy the shoes off the OP website. You may not even have bought the specific UGG model from OP, as highlighted in the Wikipedia page.

            • +1

              @DDozBargain:

              I did complain to the shop direct and they wouldn't do anything. I also sent an email to uggastralia.com.au with no response.

              I am wondering if I would have preferred no response to an angry and aggressive response

              My email which I received at the time of purchase asked me to post a google review, which I never have, and never would have
              but after dealing with their National Sales Manager I am tempted to do so

  • +2

    I'm finding this thread is getting a bit off track and negative. The rep posted a deal and is not forcing anyone to buy the product.

    The only reason I felt compelled to write this comment is because I've had very good experience with their products and service. I've even worn my ugg boots to play cricket and footy with kids in wet grass over 2 years, renoed a property and worn them to the beach regularly in winters and have been really surprised at the quality.

    Of the 4 orderes I've placed with them I did however receive 1 faulty late product that I wasn't happy with and they were promptly replaced with really good quality ones by the reps.

    • I've even worn my ugg boots to play cricket and footy with kids in wet grass over 2 years

      was the quality better two years ago?
      If I had bought something that lasted more than a season I would have been tempted to buy more

      • Not sure. Last order I placed was in 2019. Have many colours and they're still going strong so haven't bought more..
        I've just only read the trail of messages above and feel bad for the negative experience..

    • Thanks for having the brass testicles to go against the grain and say you've had a good experience. I'm not exactly sure what "on track" for an OzBargain thread would be but I agree it's unfortunate we're all weighing in at once on this brand and our negative experiences.

      I've personally already received one of their wool rugs and it's very nice and I'm very happy with the quality, boots are a different beast though where I do expect some durability. Do you use the protective spray they offer?

      Glad to hear about the customer service as well, thanks for sharing your experience again. I am concerned about this (mod: removed personal info) fellow calling people up though.

      And yes could you comment on if anything has changed in the past 2 years design-wise UGG Australia?

      • +1

        I didn't even know about a protective spray :P I just used all the uggies as is and the amount of abuse they've seen is unreal. So the quality of the ones I have is excellent..

        It is very uncool if people are getting rude calls from the rep. The one time I recieved faulty late product I complained about it online and a very polite rep called me and sorted it out immediately. I was pretty surprised and pleased. Maybe they should try and uphold that same standard of quality and service if things have changed…

        • I only found out perusing their website but most places seem to offer something to maintain/condition the leather. It's fantastic to hear you're happy with your boots and hopefully UGG Australia can work to have all customers as satisfied as you are.

          Super uncool but we didn't hear both sides of the story, docians could have been a bit surly to begin with on the call (purely speculation) but I would be too getting an unsolicited call from a store rep who's upset about my OzBargain posting. The way they handled your problems is exemplary and how it should have been handled.

          The other possibility is that it was just a bad rep/they'd had a bad day and were letting that affect their customer service skills. That's understandable but also unprofessional. Hopefully they can make amends and offer docians something to make the experience less negative overall

  • +2

    Everytime someone makes a complaint here about UGG Aus they get chewed to bits and the rep is rude.

    I have been saying for ages that they are a problematic company and yet they post every 3-4 days and randoms come in and downvote anyone that had a legitimate complaint.

    All this talk about why didn't you call/email us and I did exactly that and the response was ridiculous. It took around 3 months to get a replacement which also wasn't as advertised.

    People have had enough. Maybe lay off the spamming and get better at dealing with complaints.

    Thanks everyone that for posting their difficult experiences despite getting bashed for it

    • Fake news, I've been following the past deals and don't remember any incident. Perhaps if people would understand that UGG Australia is just one of the brand and not responsible for bad quality of some other UGG products (including the UGG from California US)
      Also, don't complain publicly here if you cbf getting in touch with the company in the first place.

      • +2

        I'm still waiting for them to reply to the above to understand if they are one brand or disguising themselves as many:

        "If the Opal brand is mutual exclusive to Ugg Australia why does it have the same contact details?

        https://opalugg.com.au/pages/contact-us

        https://uggaustralia.com.au/pages/contact-us"

        • -1

          Opal UGG is exclusive to catch.com

          We produce the product for them ONLY

          We do not sell the brand direct at all, we manufacture the label exclusive to them.

          I hope this clarifies your question

          • +2

            @UggAustraliaOfficial: I do appreciate your reply.

            But… above you tried to disassociate from Opal Ugg saying it wasn't your product and also saying it was sold through Uggnat at Westfields (not just Catch).

            I'm going to be consistent in saying that my experience with Ugg Australia's product has been of poor quality and at the time had no success with either the retailer (Uggnat) or manufacturer (Ugg Australia / Opal Ugg) wanting to do anything about it. Following is an image of the product:

            https://ibb.co/JpXFr6Y

            • +1

              @DDozBargain: OP came clean before you asked the question here
              Now the fact that they only manufacture Opal UGG for catch.com.au would hint the quality is not the same, hence people's experience with that specific brand.
              Mystery solved :-)

              • +3

                @ShouldIBuyIt: not sure how the OP can come clean before I asked the question…. also pretty sure I had to ask twice before it was answered.

                I wouldn't be so naive as to think they make the product at an inferior quality for other retails such as Catch and Uggnat Westfields. The OP (Rep) did not say this… simply that they use a different label on the product.

                In the case of the Eildon boot being marketed here it seems the product is also advertised on Catch for $70.

                https://www.catch.com.au/product/opal-ugg-mens-eildon-boots-...

                While a long thread the issue of quality and information found about cross branding has been interesting. The OP states in the description "We encourage all customers to do some research when looking to purchase any brand of Ugg Boots"… just following the OPs encouragement ;)

                • +2

                  @DDozBargain: Fair enough, you've got a point!

                • @DDozBargain: Ok, so to clarify everything…

                  You bought a pair of our product from a third party retail store “Nat Ugg” , 2 or 3 years ago.

                  Had a bad experience with that 3rd party retail store when contacting them, trying to solve the issue and then tried to contact us via email with no order number or details, however requesting us to fix this issue and/or update your past experiences.

                  We understand that the situation would of been very frustrating, however Unfortunately we can’t solve this issue and apologies for your bad experiences with this 3rd party retail stores who stock our brands.

                  Wish we could do more, however if you bought direct with us, the experience would of been handled in a better matter.

                  Apologies again for this experience.

                  • +1

                    @UggAustraliaOfficial: Not entirely correct. "…tried to contact us via email with no order number or details…". I emailed you with a picture of the fault and the receipt. You did not respond.

                    My point remains:

                    1. I found your product to be of poor quality (picture provided) - and the main point for engaging here.
                    2. I found your product support to be non existent (both through your authorised network and direct)

                    The point that I bought through one of your authorised and presumably reputable retailers is true, but after having no success getting a response from them I then had the same experience with you as the manufacture.

                    On this basis I don't accept that buying direct from the manufacture (you) would change the experience.

                  • +4

                    @UggAustraliaOfficial:

                    Had a bad experience with that 3rd party retail store when contacting them, trying to solve the issue and then tried to contact us via email with no order number or details, however requesting us to fix this issue and/or update your past experiences.

                    We understand that the situation would of been very frustrating, however Unfortunately we can’t solve this issue and apologies for your bad experiences with this 3rd party retail stores who stock our brands.

                    So imagine if I buy a 128 gig toshiba USB from Harvey Norman
                    turns out it has a problem
                    I go to Harvey Norman and am told it is a toshiba usb- contact them

                    I contact toshiba and they tell me- too bad you didn't buy directly from us. Next time buy from us directly for a better experience

                    At the end of the day regardless of where I bought it from I am still stuck with a dodgy toshiba usb

                    • @docians: Consumer Law is pretty clear that you are expected to go to the retailer. If they refuse to replace it then you need to take it further with them, not give up and go to the manufacturer.

                      • -1

                        @MagnamoniousRex: Well said 👌🙌👍 and thank you 🙏

                      • +2

                        @MagnamoniousRex:

                        Consumer Law is pretty clear that you are expected to go to the retailer.
                        If they refuse to replace it then you need to take it further with them, not give up and go to the manufacturer.

                        Is it?
                        this is news to me
                        Can you point to where the law states that?

                        Here is the information on the consumer victoria website
                        https://www.consumer.vic.gov.au/products-and-services/proble...

                        It clearly states

                        The consumer can claim from the manufacturer or the supplier if a product: is not of acceptable quality
                        If claiming from a manufacturer, the consumer can claim compensation for the decrease in the value of the product and, in some cases, consequential losses (compensation for their costs in time and money because something went wrong).

                        The manufacturer has to provide the remedy when repairs or spare parts are not available for a reasonable time after purchase.

                        DDozbargain bought these faulty shoes from a retailer which OP admits to being the manufacturer
                        https://ibb.co/JpXFr6Y
                        The retailer chose to fob him off
                        DDozbargain chose to contact ugg Australia the manufacturer

                        in fact OP admits this

                        You bought a pair of our product from a third party retail store “Nat Ugg”

                        and then goes on to fob off DDozbargain by stating

                        Unfortunately we can’t solve this issue and apologies for your bad experiences with this 3rd party retail stores who stock our brands.

                        Also as per the consumer law

                        The manufacturer is the person or business who:
                        made
                        assembled
                        branded
                        the product.

                        Unless I have read the consumer law in Victoria wrong, OP being the manufacturer is in breach of the consumer law after ignoring Ddozbargain's requests for help, and refusing to repair the shoe which was obviously faulty

                        Infact when you have wrongly stated that the consumer cannot go to the manufacturer if the retailer does not help

                        OP's response as the manufacturer is

                        Well said 👌🙌👍 and thank you 🙏

                        to add insult to injury OP added

                        Wish we could do more, however if you bought direct with us, the experience would of been handled in a better matter

                        I am taking the liberties of showing you how OP's company handled in a better manner from OP's previous posts, where OP is both the manufacturer and the supplier

                        Would you like to tell the whole story? Like how you ignored emails until I posted publicly here?

                        I was one of the people sitting on the fence on previous deals and gave these guys a chance. BIG MISTAKE
                        Terrible quality and zero communication once I had an issue with the product.

                        This is a company I would avoid at all costs. Customer service is non-existent unless you make it public.

                        and these are comments from just one of OPs previous posts which clearly show that if you give OP the chance to rectify his mistakes, how you are likely to be ignored

      • +2

        My experience that I just described was with Ugg Australia through deals posted here. I am not familiar with other brands. Your response demonstates the point I was trying to make

  • +3

    🍿🍿🍿

    • +2

      lol same

    • +2

      🍿🍿

      Thanks for sharing I took one 🍿 of yours.

      • +1

        Enjoy!

  • Hey, is this Eddie Oygur from the Change.org petition?

    https://www.change.org/p/scott-morrison-ugg-is-australian

    Sounds like I'd get better customer service from Decker's than I would from you, judging by these comments.

    • I've never heard of Australian Leather for UGG boots, are they any good? I feel bad for that Eddie guy

      • isn't Eddie based in NSW
        don't think he is associated with this company

        • From what I could gather he's his own man just trying to make UGG boots and getting sued by an American corporation that's trademarked the term UGG. Shitty behaviour on behalf of Deckers and the fact that they keep winning in the courts makes me concerned for our UGG industry. I don't wanna have to start calling them Uggly boots

        • +1

          I rescind my remark then - poor guy’s competing with Decker’s and this lot.

          • +1

            @kirakichan: Bloody bastards, thanks for letting me know about his company though, may have to give his boots a try

  • +3

    This post got Uggly quick.

  • Yea nah yea nah!

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