Is MightyApe Customer Service Contactable?

Frogged on 27/10/2021 - 15:04

Had an issue with a recent order with a Mighty Ape and sent CS an email regarding the issue but it’s been more than a week and no response so far. Anyone else have this issue lately with them?

General Discussion

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Mighty Ape Australia
Mighty Ape Australia

Comments

  • tallkid123 on 27/10/2021 - 15:13
    +1

    I've found in the past that they're unresponsive to general enquiries about a product but if it's an actual problem with an order, they should respond.

    • jv on 27/10/2021 - 16:17
      +1

      That was in the past.

    • FireRunner on 27/10/2021 - 16:54

      Found out yesterday Kogan bought out Mighty Ape December last year.
      That might be pre-Kogan customer service

  • CC123 on 27/10/2021 - 15:57

    They have a live chat, give that a go - https://help.mightyape.com.au/hc/en-au/articles/360001246835…

    • Frogged on 27/10/2021 - 16:14

      Tried that. After submitting my issue to the message box this shows up “ We're not online at the moment, but will respond as soon as we can. Messages you write below will be added to the conversation.” and I left the chat on for like a day with nothing updated.

      • jv on 27/10/2021 - 16:18

        Tried that.

        Did you try during NZ business hours?

        • Frogged on 27/10/2021 - 16:28

          Yes

      • CC123 on 27/10/2021 - 16:29
        +1

        Try messaging them on Facebook maybe

        • Frogged on 27/10/2021 - 16:41

          I’ll try that. Thxs :)

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