Claiming damage allowance on appliances online

Ggggggggg on 29/10/2021 - 19:07
Last edited 29/10/2021 - 19:13

Hi guys
Anyone deal with appliances online regarding damage allowance before? I recently purchased a fridge from them and it got a big dent on the side. I quickly contact their agents by online chat and her team leader agreed to refund me $100 otherwise I'll need to wait til December to get an exchange. This conversation happened on 20th of October. Until today, I still didn't receive anything. Tried to contact them via online chat again,.but no luck! Tried to call them but they never called me back.
I don't know what else I can do. Feeling quite distinct on this company. I have no faith in them now if the product breaks down during the warranty period.

General Discussion

Related Stores

Appliances Online
Appliances Online

Comments

  • AndyC1 on 29/10/2021 - 19:11

    How much was the fridge?
    Did you see the dent in the packaging?
    Did the delivery people say there was a dent?

    What do you mean by " Til today, I still didn't have anything." ? We are not mid readers.

    • Ggggggggg on 29/10/2021 - 19:16
      +2

      The fridge cost about $1100
      No I didn't even see the package. The delivery guys need to take all packages off before entering my house. They didn't mention anything and quickly left. My partner only saw the dent afterwards.

  • o53djz7qTPY4der on 29/10/2021 - 19:23
    +3

    Can you post a faithfully distinct photo of the big dent?

    • Ggggggggg on 29/10/2021 - 19:27

      How do I attach photo? 😂

      • o53djz7qTPY4der on 29/10/2021 - 19:28

        Upload here and then share the link https://imgbb.com

        • Ggggggggg on 29/10/2021 - 19:52

          https://ibb.co/NmzWv4g

          • o53djz7qTPY4der on 29/10/2021 - 20:12
            +8

            @Ggggggggg: It's not a big dent. You've done well to get $100 off. Move on with life.

            • bmerigan on 29/10/2021 - 22:07
              +1

              @o53djz7qTPY4der: Agreed. I was expecting a dent looking like someone had run into a plaster wall.

          • SF3 on 29/10/2021 - 21:02

            @Ggggggggg:

            got a big dent on the side

            I thought your fridge was 'totalled'…

            looking at your photos, agree with o53djz7qTPY4der, its nothing, you got a $100 discount.

            • spackbace on 29/10/2021 - 21:25
              +2

              @SF3: That's not what OP is talking about… reread their post:

              Until today, I still didn't receive anything. Tried to contact them via online chat again,.but no luck!

              They haven't even received the $100 after 9 days, and can't get hold of anyone to talk to

  • Stewardo on 29/10/2021 - 19:46

    Did you pay with a credit card? Does it have insurance?

    • Ggggggggg on 29/10/2021 - 20:00

      No my credit card doesn't have insurance

  • pharkurnell on 29/10/2021 - 19:57

    Post up on their Stalkerbook page

  • spackbace on 29/10/2021 - 20:20

    @AppliancesOnline.com.au

    Rep was last seen 2hrs ago. They'll see this tag and this post and contact you

    Otherwise message them

  • bmerigan on 29/10/2021 - 22:08
    -1

    I don't know why you couldn't contact them. It's a big company just try again. Not really an issue.

Login or Join to leave a comment
Login Join