iPhone 8 Crashed Dead after iOS Update

Lzaveriaakash on 17/11/2021 - 12:52

My wife's Iphone 8 crashed during an iOS update. Switch off but never turned on.
Its a 4 year old phone bought online from Apple.com.au website with official invoice.
There were no issues, no scratches, no damages before the incident.

Went to Apple store, they tried to jump start it but failed. Its not being detected when connected to Mac using itunes. Just dead.

Called Apple support, and they escalated to their legal team and came back saying, "the iphone is 4 years old out of warranty and served its purpose". And they cannot repair or compensate in any way.

From my opinion, it seems that Apple triggered a notification to kill a perfectly working phone and forced us to buy a new phone.

What do you all think? What are my options here?

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Comments

  • oscargamer on 17/11/2021 - 12:55
    +2

    I think you need a new phone.

    Options - Apple or Android.

  • Hybroid on 17/11/2021 - 12:56
    +6

    That seems very strange. I thought it wasn't possible to permanently brick an iPhone through software. Only if there's a hardware issue.

    Have you/they tried a hard reset? You press and release volume up, then volume down, then press and hold power button for few seconds until you see Apple logo.

    Glitches and issues happen but no, they didn't intentionally brick your phone to get you to buy a new one. iPhone 6S is still supported on iOS15.

    • Morien on 17/11/2021 - 13:01
      +5

      This. Take off your tinfoil hat, nobody triggered a kill notification.

      Could try your luck with an ACCC complaint.

  • Brian McGee on 17/11/2021 - 13:11

    I had a similar thing with the ios update around the time of iphone X, it bricked and ruined my iphone 5s. The battery dies at that time, maybe a voltage spike while shutting down and restarting caused my issue. I now have an iphone 8+ and the battery is around 80% capacity, so maybe its just a battery failure and not a software update issue.

  • b-t on 17/11/2021 - 13:23
    +1

    Try putting it into DFU mode and restoring the phone that way.

    You'll lose all the data on the phone though, hope you had backup!

    • zaveriaakash on 17/11/2021 - 20:31

      Thank you for your help.i will try. Yes data is all backed up.

  • deme on 17/11/2021 - 13:47
    -2

    Went to Apple store, they tried to jump start it but failed. Its not being detected when connected to Mac using itunes. Just dead.

    1. https://www.theiphonewiki.com/wiki/DFU_Mode

    2. https://www.accc.gov.au/publications/top-5-publications

    3. https://www.accc.gov.au/contact-us/contact-the-accc & https://www.accc.gov.au/contact-us/other-helpful-agencies/co…

    4. Stop buying from a company that (profanity) you over.

    • RockyRaccoon on 17/11/2021 - 15:49

      Ah you must love this, a problem with Apple so away you go as usual.

      I am sure you'd post the same with any Android phone issue.

      Why would you call any companies support to have them escalate to their legal team. I would have first thought it should go to the level 2 tech support team, unless of course threats were made etc.

      The OP thinks that Apple has specifically targeted them. And you are willing to accept they deliberately (Profanity) them over. Really I would be honoured if any company specifically would develop a software patch that could target my phone only.

      • deme on 17/11/2021 - 18:13

        This is a misrepresentation of the facts. OP never said they targeted just him.

        I can't speak for why OP talks about legal, that doesn't mean Apple hasn't lied in the past.

        https://www.abc.net.au/news/2018-06-19/apple-fined-$9-million-for-misleading-customers/9885244

        The US-based technology company admitted that it misled at least 275 Australian customers — by informing them they were no longer entitled to remedies, like a repair or replacement, if their device had been repaired by a third party.

        https://appleinsider.com/articles/20/03/02/apple-paying-up-t…

        Apple paying up to $500 million to settle iPhone battery slowdown lawsuits

        This isn't a religion, I can call out Apple and use an iPhone or an Android phone or even a phone that respects me

        I've made 2828 comments, can you find a single one where I shill Android?

      • zaveriaakash on 17/11/2021 - 20:30

        Of course you would have a go at Apple because they have set high standards for their products and so are their prices. So we have expectations against the price we pay.

        I simply called their support team and they suggested to go up to their legal team to discuss my case.

  • 87percent on 17/11/2021 - 13:58
    +2

    lol.. apple triggered a kill notification? seriously?

      • RockyRaccoon on 17/11/2021 - 16:01

        So what does this mean (3rd article down)

        • Planned Obsolescence: Apple Is Not The Only Culprit

        Plus they still do security updates for the older phones, just dont get new features.

        try that with a 6 year old pixel, or a 4 year plus Samsung.

        • deme on 17/11/2021 - 18:05

          Planned Obsolescence: Apple Is Not The Only Culprit

          1. Are you seriously defending a trillion dollar corp?
          2. Aren't you agreeing with me with this statement?
          3. Is your defense: "yeah but others do it too".
          4. Are you actually going to help OP? I suggested DFU mode at the first thing, whats your suggestion?
          • RockyRaccoon on 17/11/2021 - 18:45
            +1

            @deme: I'm not defending anything. I am simply folowing up on your post that you responded to the kill notification comment above yours. which is ridiculous.

            The comments you linked to are about not providing updates, which is completely different to making something obsolete deliberately.

            My point is NO phone manufacturer does this and Apple is better than many (which it should be given it charges more). Unless you know something better. And to do this that would have to be better than just a few more years.

            Just like the Battery life will degrade. Hell I have a few Makita 7.2V drills which were always excellent, but the battery does die, and replacement batteries are more expensive than more capable newer drills with the battery included. Again how long should these batteries last? But hang on yearly use is irrelevant, its the number of recharges, how the battery is treated, left in sun and so on.

            So instead of just quoting some odd website that can present any point of view just like those for various positions on vaxing or not, what about what standard we should expect for a mobile phone.

            All old phones are obsolete, you say we should kill better cameras because someone who has a 5 year old phone cant take the same quality picture, likewise screens, security features like finger print, face recognition.

            All great to say these things a catch all phrase. "planned obsolescence" but frankly no proof and no standard by which this can be judged. TV's Cars, bathrooms, houses everything that offers new features means last years model is now obsolete. As you have said the other day "Weasel Words" 👍

            As for help, if the OP goes to an Apple store and has an expert look at it, then they would be better served than doing a DFU. However you already suggested that. So why would I need to repeat it. And I wasnt commenting on that part of your post.

    • zaveriaakash on 17/11/2021 - 20:33

      Lol. Little over the top exaggeration.

  • noriaquach on 17/11/2021 - 14:43

    Try your luck with the ACCC, and also take this to Louis Rossmann (youtube.com/user/rossmanngroup) so he can investigate.

  • Dack Smith on 17/11/2021 - 15:38
    +1

    Switch to Android, get the Google Pixel 6 Pro.

  • brendanm on 17/11/2021 - 17:44
    +1

    it seems that Apple triggered a notification to kill a perfectly working phone

    Lol.

  • bobbified on 17/11/2021 - 23:00

    I ran the update on my company iphone 7 and it still works fine.

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