Back in 2018, I called in for cancellation because TPG was (profanity) but the problem was that the person never walked me through the cancellation step and never sent a cancellation template to my email. Lo and behold, few years later I check my senile parents bank account and they were still charging money without even sending invoices every month to indicate that they were still charging us for the services.
So I called them up to make a complaint and was met with a very rude person at the account department who put all the blame on me for this problem and started lying through his teeth about recordings and reciting timestamps then I asked him to send them to me for review. Then has the audacity to say "sure" just to put me on hold for another 20 minutes (40 minutes passed at this point) and then the line automatically disconnected and didn't even call back. I tried calling back but they must've put me on a "do not escalate" notice so other outsourced representatives put me on infinite hold then disconnect.
It was so distressing to the point where I had to call the TIO to solve this. However I am not satisfied with the amount as the total paid was $2200 and they only offered $1000 refund.
If anyone ever had this problem did they offer partial refund, were you able to push for full refund?