Pokemon Diamond & Pearl Dual Pack No Bonus (Kogan)

kronk on 25/11/2021 - 17:29
Last edited 25/11/2021 - 17:44

Hi all,

I 'pre-purchased' (an earlier query of mine received a response from their team explicitly stating that they only offer pre-purchase and not preorder) a Pokemon Diamond/Pearl Dual Pack off of Kogan since I had a promotion from my bank and despite the product page showing that the bonus steelbook case is included, I received a poorly packaged and battered dual pack without the steelbook. I contacted support and so far, they have acknowledged the missing steelbook in response #1 but decided to only offer a bit of store credit or a replacement of my just the dual pack without any mention of the steelbook in response #2. I don't really want to accept the credit as it means I'd have to shop there again ahah

I was wondering if there's any other options I can take or do I just cop the loss and take credit

Cheers (:

Gaming

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Comments

  • Hybroid on 25/11/2021 - 17:33
    +6

    Don't. Support. Kogan.

    Ask for a full refund and to return the item as it is incorrect. See what they do. Maybe refund and let you keep it.

  • Jolakot on 25/11/2021 - 17:47
    +4

    Ask for a full refund back to original payment method, use the magic ACCC words "Non-delivery of products & services"

    Don't let them give you credit, don't let them make you pay for return postage, and don't let them make you drop it off at a post office.

    Make it a pain in the ass for them to collect it, must be a courier with strict times (5pm-8pm on 2-3 days etc) that you'll be available, then hope you get your money back and can keep the games, maybe spend the refund on the steelbook

    • kronk on 25/11/2021 - 17:50

      Thanks, I'll do that once they respond to my last email

  • deme on 25/11/2021 - 18:05
    +2

    Why did you buy from Kogan?
    Don't buy again.

    • SpeedRunnerLink on 02/12/2021 - 18:50

      Agreed.

      I never will buy from them again.

      They never package products safely.

      i had my Metroid Dread Amiibo chucked in a random parcel bag instead of a box even though i paid for shipping.

  • Guybrush57 on 25/11/2021 - 20:31
    +1

    I feel you OP. I preordered (pre-purchased?) the OLED Nintendo Switch from Kogan and paid in full two months in advance. Only in the evening on the day of launch did they email me to say they hadn't yet shipped it and likely won't for a few weeks.

    Please everybody: DO NOT SUPPORT KOGAN

    • kronk on 25/11/2021 - 21:00

      That sucks ): Sounds like they don't get stock to ship out just before release tbh and their whole presale is just a bait to get sales

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