eufy Sync Security Flaw

Macgyver on 26/11/2021 - 13:49
Last edited 26/11/2021 - 14:41 by 1 other user

Hi,

I recently bought a Eufy system with home base but while watching a new deal posted, I saw comments linking to a Eufy forum showing a known flaw where if you press the sync or take the camera out of reach of the system, all your footage is deleted.

This seems like too much of a flaw to me and it's been known for almost a year yet no fix.
I intend to send it back for a refund, what would you guys recommend that is similar in price and function (rechargeable battery)?
Are there any Taiwanese based manufacturers that make a similar setup?

Thanks,

Electrical & Electronics eufy

Comments

  • prisonmike on 26/11/2021 - 13:58
    +1

    Seems like a feature to me

  • Porker on 26/11/2021 - 14:03

    Which Eufy system? Homebase 1 or Homebase 2?

    My camera regularly goes out of range and footage stays (stored on the homebase unit). I use a spare camera as a baby monitor for my car when my son sometimes falls asleep in there after a trip. Camera stays in the car's glovebox and I just place it up when we return. When he wakes, I get a phone notification.

    That spare camera is part of 5 others that are set up around the home.

  • Qwertykp on 26/11/2021 - 14:17

    I use it - never had that issue??

  • Macgyver on 26/11/2021 - 14:23
    +1

    https://communitysecurity.eufylife.com/t/major-flaw-delete-h…

    Here's the forum post for anyone interested about the sync button flaw.

    As for taking the camera out of range, I heard that somewhere but I can't remember where. I don't know if that's 100 percent true; if thief takes a camera with them out of range, the footage will delete with it.

  • AUPete on 26/11/2021 - 14:26
    +5

    I was aware of this issue when I recently bought a eufy system and bought anyway. It's all about weighing up the likelihood of events.

    Can I picture a burglar stopping off for a few minutes break before or after ransacking my house, take note of the model of camera I have, have the presence of mind and extra time available to remember some press-and-hold reset button trick that is specific to a particular manufacturer, remember to lug in a ladder (!) on the off chance it might be a eufy camera, set up said ladder, climb up in view of neighbours, remove the camera and/or wipe the system? No, I can't see that happening. And if they did - ah well, thats a risk I took with an inexpensive wireless camera system. For me it was worth the risk.

    For the record I've had the system set up for a week and still testing it out but I'm blown away with the quality and setup so far. Very happy with the purchase.

    (to confirm - i havent tested out this flaw either, for fear of stuffing up my setup or config or something, so i'm not 100% sure my system is exposed to it - but decided not to care regardless as per above)

    • tdth99 on 26/11/2021 - 14:32
      +1

      Your thought processes were exactly the same as mine.
      Thieves know cameras exist, they often hide their faces anyway, but may be identified by other features and think they have a false sense of security by hiding their face.
      And even apart from that, the camera acts as a slight deterrent to casual theft (ie. parcels) and a source of info and observation of what goes on around my house. For example when Auspost say they came to your door :-)
      For reference I've had mine over a year and found their battery claims to be very close to accurate (depending on how often it gets triggered).

      And for that it performs very well at a price point and convenience factor that is hard to match.
      Would still like them to fix the issue though.

    • Macgyver on 26/11/2021 - 14:54
      +1

      I thought about that as well but Eufy's support has been pretty poor and in my case the cameras will be in a hands reach, so the chances of the camera just being taken are probably high.
      So I am more thinking towards returning them for a refund.

  • Look Up on 26/11/2021 - 14:42
    +1

    Your line of questioning will eventually lead you to a proper commercial setup - wired PoE cameras mounted with security screws connected to a local NAS that is firewalled from allowing any outside connections except the monitoring package.

  • richmond12 on 26/11/2021 - 19:05

    so is the data delete off the camera or the homebase?

    • Macgyver on 26/11/2021 - 21:01

      The homebase unfortunately.

  • shrek4 on 24/12/2021 - 15:39

    I encountered an issue where a contractor accidentally tripped our RCD and power went out. This took the home base 2 offline. Cameras operate on battery so I assumed the footage would transfer one power was restored. Nope! Footage from all cameras was gone. So now need to look into a UPS solution for this.

    Essentially means that a crook could bypass all cameras and recording by simply switching off the power to the house. What a flaw!

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