Dear fellow ozbargainers,
short question: has anyone been on this plan and was able to get telstra one number service enabled AND able to use the cellular service on their apple watch on its own (obviously having the phone connected doesn't count)
i'm in dire need of advice, just wasted 2 and a half hours on telstra chat.
i'm currently on the JB Hi fi BYO 12 month contract telstra plan, signed this up last December and its about to expire, bought myself a iphone 13 + apple watch series 7 gps + cellular earlier last week, soon as i got it i signed up to telstra one number service ( the $5 a month to get the cellular service on another device - smart watch) but until today i never really tested the watch's ability to use cellular service. when i signed up to TON everything was tick tick tick and even my AP shows under mobile data - telstra - connected, so i assumed it worked.
today i bought myself a pair of air pod pro and wanted to pair it to my watch and go for jog, the whole idea is so i don't have to take the brick with me and can run around free willy style, the airpods connected to watch quickly enough but when i tried playing music it wasn't feeding anything through, going into my AP -mobile data - as above everything was normal showing telstra and connected at the bottom. but no music, so obviously i tried to make a call/ receive call, no luck. then realise in my AP watch despite ^ settings was showing telstra/ connected, the cellular/ antenna icon never showed green.
so i jumped on telstra chat 3 hours ago explaining my problem, and the staff said that the jb hifi BYO plan is ineligible for telstra one number service and guaranteed if i switch to a "telstra plan" it would work, so for god knows how long we were going through the switch, until right at the end i was told there was a termination fee despite advising at the start there wasn't going to be, the staff did apologise and seemed genuine so i left it at that (did try to ask if they can just waive termination fee given the crap i had to go through, no luck) what didn't make sense is if the plan isn't eligilbe for TON why am i able to sign up for it and why is my AP showing its connected in mobile data? and with the inclusion of termination fee i got less and less confident to proceed and decided to pull out to research a little more.
has anyone had above experience? has anyone used this plan and was able to get TON to WORK on their AP and actually use cellular service on their watch (again ON ITS OWN, with iphone connected doesn't count)
forever grateful for any feedback