Hi all, need some advice please!
Booked in my Subaru Forester for a service and was quoted $280 on the phone. I made sure that was the price, as it has an oil leak and lights on and I didn’t want to pay more for a car that was on the way out. Assured me that this was the price and if anything else needed doing they would call first.
A week later I took my car in and they’re now trying to charge over $500 for the service, claiming they had to ‘follow the book’ and do a special service because of the oil leak and they also said they’re unable to fix the car.
Obviously I don’t want to pay this, but can I refuse to pay this amount as I don’t have it in writing, or do I pay then take it up with trading standards etc?