[Simply Energy] Check Your DDs - Discount Not Applied

Mechz on 04/01/2022 - 17:15

Just thought I would give a heads up to any Simply Energy customers with a CC direct debit setup.

Normally I get charged for the previous bill around the 1st of the month, this one happened to be due on the 3rd. Saw a much higher than normal charge on my CC so checked my bill and they charged me the 'didn't pay on time' price because their systems had a long weekend and charged my card a day later than it should have.

I called them and got a credit for the difference despite them believing that I was somehow to blame for their DD system not charging me on time / insufficient credit / being on a grandfathered plan. None of which are applicable.

Anyways, it pays to check you're not getting ripped.

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Comments

  • Muzeeb on 04/01/2022 - 17:28

    If you're in Victoria and still with simply energy for the POT discount then it's time to move to someone else. Much better deals out there without the POT bulltish.

    • Mechz on 04/01/2022 - 17:36
      +1

      Yeah I'm looking at the energy compare website now. I figured I was on a good deal with 45% RACV discount but ReAmped looks to be much cheaper without any discount.

      • Muzeeb on 04/01/2022 - 18:03

        Compare tango as well

      • ATTS on 06/01/2022 - 14:05

        just curious what is POT Discount?

        also any downsides with going to a lesser known electricity retailer like ReAmped?

        • Mechz on 06/01/2022 - 14:10

          Pay On Time. I think customer service for billing errors would be the only thing that's a real concern. Then it would be how good their app is for seeing usage etc.

  • bdl on 04/01/2022 - 18:56
    +2

    I love DDs

  • Switchblade88 on 04/01/2022 - 21:29

    (www.energymadeeasy.gov.au)

    I was on the 26% NRMA Saver plan, which was rather disengenous when the website was offering the same discount to new NRMA plans but starting on a lower tariff… was not happy

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