Samsung Phone Trade in Program Issue

Lkamykazi on 05/01/2022 - 08:59

Hey guys, weird situation here. I purchased a Fold 3 and Samsung care while also using the trade in program for my S21U in early December. I received my new phone but after a week I did not receive any trade in instructions for my S21U nor did I receive any welcome messages or registration instructions for Samsung care.
I called Samsung and eventually the figured out it is because on their system I have not received my new device yet as the courier did not do something correctly on his end when delivering my new device.
The said they will put a note in their system to contact the courier to get this rectified. It is now January and I still have my old device that I was meant to trade in and still have no Samsung care on my new device. At what stage would I be safe to sell my old Samsung S21U? Will Samsung randomly ask me to send it to them in a year? Thanks.

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Comments

  • ThithLord on 05/01/2022 - 09:12
    +1

    Let me consult my crystal ball

  • salmon123 on 05/01/2022 - 10:09

    At what stage would I be safe to sell my old Samsung S21U?

    I thought the whole deal was to get the trade in bonus and just pay the actual trade in value. Surprised anyone actually sent their phone back.

  • [Deactivated] on 05/01/2022 - 10:11

    I've not been sent any instructions on my S21+ u got 3 weeks ago. My gf got nothing on her s21 she got 6 months ago.

  • apple2016 on 05/01/2022 - 10:30

    Will Samsung randomly ask me to send it to them in a year?

    No i dont think so as prices for used mobiles drop quite fast.

  • CodeXD on 05/01/2022 - 11:39
    +1

    Just sell the phone, as long as it is more than the Samsung trade-in amount.

    Best case they don't ask for it, worst case they ask you to pay back the trade in amount. Either way, winning.

  • kamykazi on 05/01/2022 - 12:12

    Thanks for the replies everyone, i'm thinking of just rolling the dice and selling privately. Sucks i didn't get the Samsung care I paid for but the private sale would make up for that i guess.

  • OZcheepsk8 on 14/01/2022 - 14:43

    Any updates? I still haven't received my email and thinking to trade it in again (another phone)

    • kamykazi on 14/01/2022 - 19:59

      Nothing, already sold it on ebay lol

      • OZcheepsk8 on 14/01/2022 - 20:07

        Lol, I'm planning to trade in the same phone for another flip 3. Best of luck to us both that asurion doesn't followup

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