Being Charged for Canceled Subscription in DSR Data

LAyden T on 10/01/2022 - 09:33

I subscribed to the property suburb research site DSR data.com in a black Friday deals and used the service for about a week. They the canceled my subscription saying that my use is excessive and will not refund any amount to me. I am too busy to seek justice so I just leave it for now as I already chose my target suburbs and made my purchase 2 weeks later. However, in Jan, they charged me again even though they canceled my subscription. I found that I can actually login again so I cancelled the service myself and ask if they can refund. No reply of course, but I am shocked to find that once I unsubscribe I can't browse their data again even I already charge for the whole month! The amount is not that high actually (about $190 per month) so going to consumer affair victoria is meaning less. Any suggestion on what can I do? Thanks.

BTW, I am still looking for regional suburb in QLD. Feel free to discuss with me and see if we can share some insight. Thanks all.

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Comments

  • AndyC1 on 10/01/2022 - 10:06

    Welcome newbie to OZ complaints.

    To put you through to the right department please call the company and ask them or call the bank and ask about disputing the amount.

  • Antares on 10/01/2022 - 10:15
    +8

    Chargeback

  • Hithere on 10/01/2022 - 10:24
    +3

    Member Since
    1 hour 3 min ago

    going to consumer affair victoria is meaning less

    No, it isn't

  • rektrading on 10/01/2022 - 11:01
    +2

    Send them an email and ask them for a refund. Tell them that you'll do a chargeback if they insist on playing games.

    • djones145 on 10/01/2022 - 11:14

      send them a link of this topic
      the ozbargain mob has been mobilized!

  • Ayden T on 10/01/2022 - 16:52

    I subscribed using paypal and paypal already refused my request, can I still go to the bank for that? I guess not.

    • Quantumcat on 10/01/2022 - 17:02

      What was the payment method? If credit card of course. If bank account, probably not. Though you can try making a complaint about PayPal with AFCA.

      Also a lesson for all, when you unsubscribe from something or you start a free trial and don't intend to continue and you've used PayPal as the payment method. Go into the authorised payments tab and delete the thing you don't want taking money from you in the future. Then they can't charge you. If they really want to charge you they can complain (but probably won't be able to do any more than cut you off from whatever services they provide). Possession is 9/10th of the law as they say. It is much harder to get back money that is taken than prevent them taking money in the first place.

    • Master Bates on 10/01/2022 - 19:51

      If you do a chargeback, you’ll be banned from PayPal and it gets very messy from there.

      • rektrading on 10/01/2022 - 19:52

        Paypal doesn't care. They charge the seller's account and put it in the red.

  • Ayden T on 10/01/2022 - 19:57

    I don't even expect they would charge me as THEY cancelled my subscription saying that I abuse their service, so I think my transaction with them is done and didn't even login their service again.
    The biggest lesson for me this time is that never use paypal for any online subscription service. Only use it for buying physical goods as they allow you to refund non-delivery or even DOA.

  • Associateda human @ RealEstate on 13/01/2022 - 14:25
    +2

    I am currently a part owner of the website DSR Data mentioned above.

    The customer who started this thread was banned from our site for applying a crawler, which is a breach of our terms of use. They downloaded well over $10,000 worth of data after paying less than $200 for their membership.

    The crawler slowed response times inconveniencing all users and we had numerous complaints. Given the member had already received many thousands of dollars in value, we didn't deem it necessary to issue a refund once we cancelled their membership. PayPal agreed with us and upheld our decision to refuse a refund.

    However, the 2nd charge in late December was an error on our part. We failed to cancel the recurring payment in PayPal at the time the member's account was cancelled. A refund for that additional payment has already been issued, compensating the member for our error.

    It's great there are websites like Oz Bargain offering support to consumers who encounter "problem" businesses. I hope there's also support for businesses who encounter "less-than-ideal" consumers.

    • zonra on 13/01/2022 - 14:37
      +1

      Ah, there you go, the other side of the story.

      saying that my use is excessive

      I was wondering what they meant by the above, turns out to be

      applying a crawler, which is a breach of our terms of use.

      Fair played, rep.

  • Hithere on 13/01/2022 - 18:55

    Last Seen 19 min ago

    There are always 2 sides to every story.

    Great that we got them both. Now what OP?

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