AliExpress seller wants me to mark lost item as received before refund

Herbse on 12/01/2022 - 19:16
Last edited 12/01/2022 - 19:53

I purchased an item from AliExpress. Worth $50. It didn't arrive and when I queried it, they said it was sent back to them and they'll send a refund.

Then they sent me this message

"Thanks for your reply, dear buyer, please enter your order page and click confirmation of goods receipt, then Leave us a message when you've done it, we will arrange to refund you after it.
Please don't worry, this sentence will become our refund statement. Even if you did not recelve the refund in the end, you can take a screenshot of this screen to the platforn customer service to appeal to us, so that you can get a refund."

Is this normal or generally accepted process?

I know if it was eBay and PayPal etc I wouldn't bother and just file an item not received but I've never dealt with AliExpress returns before.

Thanks

EDIT: I ended up just lodging a dispute. Will see how it goes. Thanks for the responses.

Financial

Related Stores

AliExpress
AliExpress
Marketplace

Comments

  • chrisn26 on 12/01/2022 - 19:28
    +11

    Never confirm the current order unless you've actually received it, this will release funds from escrow and they have no reason to refund you (if they are dodgy).

    I would ask them to re-send. Most honest sellers will do this and they will supply a new tracking.

  • bdl on 12/01/2022 - 19:36
    +4

    Just ignore them, and lodge an Aliexpress dispute if you haven't already done so

    • Herbse on 12/01/2022 - 19:47
      +1

      Thanks.

      I like to give the seller the benefit of the doubt and avoid charges or restrictions to their account by doing refunds outside of the sites system. But I'll just log a dispute this time.

      • MrThing on 12/01/2022 - 19:52

        fuk'em, they will shit on you in an instant and move on

        hit them with a dispute

      • RockyRaccoon on 12/01/2022 - 21:13
        +1

        Be nice in replying - it really helps when Aliexpress decides to refund you.

        Say you sympathise, but you wont go outside the Aliexpress system as Aliexpress says not to.

        Thats real clear. If you go outside Aliexpress wont do anything for you.

        How do I know, unfortunately, past experience of being screwed.

  • Marco1993 on 12/01/2022 - 19:51
    +2

    Aliexpress dispute system has always been good. Do not confirm unless you have actually received the item.

    take screenshots of tracking information showing that it was not delivered and attach it to the dispute.
    Remember to ask for the full amount when choosing the dispute amount.

  • Jimothy Wongingtons on 12/01/2022 - 20:05

    Dispute it and never trust anyone on Ali. It is a wretched hive of scum and villainy.

  • garetz on 12/01/2022 - 20:52
    +4

    The fact they asked you to do that means they are trying to screw you over.

  • CyberMurning on 12/01/2022 - 21:34
    +1

    ignore ignore
    just keep replying
    "please refund first and i will cancel dispute".

    • jizmo on 14/01/2022 - 19:09

      Yeah like they're going to do that Lol

  • ChipsChicky on 12/01/2022 - 23:54
    -5

    Doesn't seems dodgy to me. They just don't wana thr ratings going down.

  • jizmo on 14/01/2022 - 18:20
    +1

    The seller provided a new proposal
    Request description:

    No video is provided, we cannot judge whether the customer has operated the calibration according to the instructions, please provide the video

    Refund amount:

    AU $0.00

    Scammed me I'm out $50 as I agreed
    Thief https://www.aliexpress.com/store/316503?spm=a2g0o.9042311.0.…

    You think I'm going to agree to this idiot after that..Scammer 2
    https://w-shine.aliexpress.com/store/5113082?spm=a2g0o.90423…

    Seller's Proposal
    Proposal:No return & No refund

    Buyer rejected proposal

    Hi Dear Good day! thank you for purchase in our store really sorry to hear that,it should be delayed or lost I do sincerely apology,if so how about we refund you first, is that ok?or your idea? please don’t worry,we will never make you any loss waiting for your news regards

    YOU NEED TO LOOK AT THE FINE PRINT $0.00 refund Like everyone else has said they will screw you every time.

  • dpk on 26/01/2022 - 07:01

    Same thing happened to me in eBay, seller asked me to give good feedback & he will refund the money for not received item. Once gave the feedback. No reply.

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