Been More than 3 Months, BPC TECH Still Hasn't Finished Fixing My $3k PC Build

TrungTotti on 26/01/2022 - 01:14
Last edited 26/01/2022 - 02:59 by 1 other user

Hi all, I bought a $3k PC build from bpctech.com.au back in August 2021, and received it on September 2021, After only nearly one month of used, the PC completely die and i try everything but can not turn it on again, so i contact them for warranty, i sent back the PC back on October-2021 and until now 26-01-2022 they still not finish fixing it, no email no contact at all from my last call, have been more than a month.

I already called them around 15 times, so many headache with them, some time I call and they said the one (technicians team) that fix my PC not there at the moment so they will call me back later, but of course, after all the wait no one call me back. I think I will never buy from them again, so many headache for me, i bought 3 laptops and 4 PC build at other PC store before in Australia such as Harvey Norman, MSY, JB Hi-Fi… they are all good until this time

Proof of purchase, shipping date and warranty date

14-8-2021
Your BPC Technology Order Confirmation, Order number: #BPCXXXXXX

24-09-2021 Received my PC Build
Thank you for your order, your following order is now completed

21-10-2021 - The PC died

25-10-2021 - I send back the PC for warranty

Then i have to call them few times to remind them to fix my PC

01-12-2021 - Your system have been repaired (motherboard and power supply replaced) and passed to our warehouse to ship back to you

09-12-2021 - I received the PC back, but the PC still not turn on

16-12-2021 - After i call them they said please send a few photos of the issues for them, if the problem is the RTX 3080, they will send me the new RTX 3080 for replace, i was like " Oh really, one more Rtx 3080 ??? "

But after all, I have to pack all the whole PC back to the big box again, and one again send the whole PC back to them for repair

And until now 26-01-2022, I heard nothing back from them since 16-12-2021, no email no call at all, now I so tired for call them again again and again.

Computing

Related Stores

BPC Technology
BPC Technology

Comments

  • Hybroid on 26/01/2022 - 01:37
    +1

    That sucks, not much we can do to help you. Start sending formal e-mails to them so you have a track record for future and threaten ACCC complaints and see how it goes.

  • garetz on 26/01/2022 - 02:30
    +2

    If they are not responding to you at all, making a complaint to the accc wont really help you, ask for a refund.

    https://www.fairtrading.nsw.gov.au/buying-products-and-servi…

    If they do not remedy it in a timely manner then make a complaint with fair trading.

    • TrungTotti on 26/01/2022 - 22:02

      Thank you, i will have a look at the link, never been in this situation before hmmm

      • djsweet on 26/01/2022 - 22:58
        +1

        I find insisting on a refund gets you a result faster. I had been waiting 4 weeks for a warranty replacement on a TV. I emailed saying since there was no remedy in a reasonable amount of time I would like a refund so I can buy a new tv. No reply, but I got the dispatch confirmation on the replacement tv the next day.

  • wozz on 26/01/2022 - 04:44
    +3

    If you paid by visa or credit contact your card issuer to reverse the charge. Not sure if there is a time limit on these, though I've done it twice with no issue.. much easier than any other method

    • TrungTotti on 26/01/2022 - 21:59

      I paid by Commonwealth mastercard because bpctech not allow Paypal, i not sure what to do now because its already 5 months since the day i paid with the bank card

      • lachhelix on 26/01/2022 - 23:02
        +1

        If they're no longer responding and you'd like a refund, call CBA and ask them what they can do to help.
        If they can, great.
        If not, fair trading is probably your next stop

        • TrungTotti on 08/02/2022 - 15:25

          Hi, after i message their facebook page, i received the PC back 3 days ago, but the PC still not work. Today i just call them but the same answer i got is "the warranty team are not here at the moment blah blah, we will call you back"

          Only thing now i want is a refund, i do not trust them anymore, will try to call CBA soon

  • Montyjpm on 26/01/2022 - 10:33
    +3

    Moral of the story: get the parts and build it yourself.

    • TChalla on 26/01/2022 - 16:25
      +1

      Or get it from a bit more reputable joint.
      I had to pay a premium for mine and was happy to do so, had a problem, sent it back and got it back within 5 business days (Syd to Melb and back).
      But I DID pay a premium to other builders after seeing reviews like this for some of the vendors that are posted as deals on here.

      Too lazy to learn & build, the time investment was not worth saving couple of hundred bucks personally.

  • Store RepBPC Technology @ BPC Technology on 28/01/2022 - 05:15
    -4

    Hi TrungTotti,

    So sorry to hear about your experience, and I believe there must be some internal communication error.

    Would that be possible for you to send your order number through Private chat or contact our FB customer service team? We will look into the RA Case asap.

    Sincerely,
    BPC Team

    • TrungTotti on 08/02/2022 - 15:18
      +1

      Everytime i call budgetpc, the answer i get is the warranty team are not here at the moment blah blah … We will call you back, but i waiit wait wait and still no one call me back, so i have to send message on your facebook page, if i do not send the message how long you guys will keep my PC ? another 3,4,5,6 months ?

      Ok after all the wait the I received the PC back 3 days ago, and it is still not work, if you guys can not fix the problem, Please at least replace the whole build for me

      Now, today i just call budgetpc again at 2:00pm - 8 Feb-2022, the same answer i get is "the warranty team are not here at the moment blah blah, we will call you back" ? I never have any bad experience bad as this in my life

      Please refund my money back like all the people comment here suggest. Because i already have wait over 3 months, this time the PC still not work and i have to send PC back the third time , i do not want it happen again and again … Please refund or i will have to call Combank, ACCC, Fair Trading.

  • Store RepBPC Technology @ BPC Technology on 11/02/2022 - 23:11
    -3

    Hi TrungTotti,

    This morning, the RA Team mentioned that the return label had been emailed to you. Apologies for all the difficulties. The refund/replacement will be arranged asap once we receive the system.

    Don't hesitate to message us if you need further assistance!

    Have a good weekend!

    Sincerely,
    BPC Team

    • alz on 14/02/2022 - 12:16
      +2

      Brother get your customer affairs in order
      Friendly advice

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