Advice for Current Predicament - Recourse for Subpar Blinds Installation

Earl of Lemongrab on 20/03/2022 - 13:10

I had external blinds installed earlier this year (cc payment up front approx $16k) from a well known national company, and the installation was quite poor (see mspaint diagram: https://imgur.com/uirCI2E). Of the 9 blinds installed, there are issues with all of them.

The company agreed to book in a re-work session the following month as they needed to order custom replacement parts from their supplier.

Unfortunately the re-work that was supposed to be yesterday was cancelled on the day as the replacement parts ordered were "damaged". It will now take another month to reorder the same parts.

I'd like to get some advice on my options if they continue this delay tactic.

Is a cc charge back an option? VCAT possibly? I could leave a scathing review, but that might result in them being reluctant to come and repair the job.

Home & Garden

Comments

  • Sira on 20/03/2022 - 13:25
    +4

    9 blinds for $16k i would want them absolutely perfect! Over $1,700 per blind?! I would use that as a leverage point, do you have a contact there, I would be looking to threaten some of the above actions. Firstly the scathing review and depending on response to that the VCAT option. Threats are all you are going to be able to do, realistically VCAT is going to take a lot longer than the 1 month and they'll have them fixed by then.

    • AustriaBargain on 20/03/2022 - 15:16
      +1

      Yeah I'm in the wrong business if I could be making 16k a day installing lopsided blinds.

    • Earl of Lemongrab on 20/03/2022 - 16:20

      Thanks for your advice. Will be firmer with them tomorrow. Do you think a chargeback would work? Goods received not as described.

    • oO0Dam0Oo on 20/03/2022 - 19:47
      +1

      VCAT apparently has extensive delays atm (anywhere up to 18 months).

  • brendanm on 20/03/2022 - 13:32
    +1

    Sounds unacceptable!!!!!

  • Muzeeb on 20/03/2022 - 14:05
    +2

    How many quotes did you get initially.

    Sounds like you've been absolutely reamed.

    Of the 9 blinds installed, there are issues with all of them.

    Was the installer blind or a blind installer?

    • Earl of Lemongrab on 20/03/2022 - 15:13

      4 quotes. They were at the site from 9-6:30pm once finished they were in a hurry to leave.

      The the blinds are quite large and motorised.

  • ihbh on 20/03/2022 - 14:32
    +1

    Are the blinds made of gold?

    What do you mean by external blinds?

  • Hithere on 20/03/2022 - 15:11
    +1

    Hope you haven't paid in full OP or there's a good chance they may try to drag it out until you give up in frustration.

    I've seen a similar case like this where excuses were offered for over a year as the buyer had paid in full before the job had been completed to their satisfaction.

    By the time buyer went to take action the original 'tradies' who were subbies to the company had disappeared.

  • Earl of Lemongrab on 20/03/2022 - 15:16

    No choice unfortuantely. Had to pay in full the day prior to installation.

    Never again tbh. But they are a large company so very little chance they will go under.

  • timthetoolman on 20/03/2022 - 15:29
    +1

    Are you talking roller shutters?

    • Earl of Lemongrab on 20/03/2022 - 16:19

      Similar but have material mesh instead of aluminium slats

      • Jugganautx on 20/03/2022 - 16:23
        +1

        I take it you mean motorized cafe blinds or similar.

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